At a Glance
- Tasks: Lead a dynamic team to deliver top-notch housing services and support local communities.
- Company: Forward-thinking Housing Association in the West Midlands.
- Benefits: Competitive salary, hybrid working, and ongoing training opportunities.
- Other info: Join a supportive organisation with a focus on career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing services and strong team management skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced and motivated Housing Team Leader to join a forward-thinking Housing Association in the West Midlands. This is an excellent opportunity for a housing professional with strong leadership experience to manage a busy frontline housing service and help deliver high-quality support to local communities.
As Housing Team Leader, you will oversee a team of approximately 7–8 officers across Housing Management and Anti‑Social Behaviour services. You will provide day‑to‑day operational leadership, performance management, coaching, and support to ensure excellent service delivery to residents. The role offers a hybrid working arrangement, combining office presence, home working, and community‑based engagement where required.
Key Responsibilities of a Housing Team Leader- Lead and manage a team of Housing Officers and ASB Officers
- Monitor team performance and ensure service targets and KPIs are achieved
- Support tenancy management, safeguarding, and ASB case management activities
- Handle complex housing and resident issues, providing guidance and escalation support
- Ensure compliance with housing legislation, policies, and procedures
- Build positive relationships with residents, partner agencies, and stakeholders
- Drive service improvements and promote excellent customer service standards
- Proven experience working within Housing Services, ideally within a Local Authority or social housing environment
- Previous line management or supervisory experience managing teams and workloads
- Strong knowledge of tenancy management, housing legislation, and ASB processes
- Excellent communication, organisational, and problem‑solving skills
- The ability to motivate and develop staff in a fast‑paced environment
- A customer‑focused and solution‑driven approach
- Competitive salary package
- Hybrid and flexible working arrangements
- Permanent, stable employment within a supportive organisation
- Ongoing training and career development opportunities
Housing Team Lead — Hybrid, Training & Impact in Stourbridge employer: Niyaa People
Join a dynamic Housing Association in the West Midlands, where we prioritise employee well-being and professional growth. As a Housing Team Leader, you will benefit from a competitive salary, hybrid working arrangements, and a supportive work culture that fosters continuous training and development. Our commitment to delivering high-quality support to local communities ensures that your role will be both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Team Lead — Hybrid, Training & Impact in Stourbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Tailor your responses to show how your experience aligns with their mission, especially in areas like tenancy management and ASB processes.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and handled complex issues. This will showcase your ability to lead and motivate others effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Team Lead — Hybrid, Training & Impact in Stourbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Housing Team Leader role. Highlight your leadership experience and any relevant achievements in housing services to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing services and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex housing issues or improved service delivery in the past. We love seeing candidates who can think on their feet and drive positive change!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and ASB processes. Familiarise yourself with the key responsibilities of the Housing Team Leader role, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team or handled complex issues. Be ready to explain how you motivated your team and drove service improvements.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you would handle challenging situations with residents or team members. Prepare specific scenarios where you’ve resolved conflicts or improved service delivery, showcasing your customer-focused approach.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the organisation's goals, team dynamics, and community engagement strategies. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
