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We are currently recruiting on behalf of a Birmingham-based housing provider for an experienced Voids & Lettings Officer to join their team on a temp-to-perm basis.
This is an office-based housing role suited to someone with solid experience across lettings, tenancy management and tenant services, with previous voids experience essential.
Although the organisation has a relatively limited number of void properties, voids will still form part of the role, alongside the wider management of tenancies and day-to-day support for tenants.
You will be responsible for providing an efficient and customer-focused housing service, dealing with tenant enquiries and concerns, managing tenancy-related matters and supporting the lettings process from an office-based environment.
Key Responsibilities of a Voids and Lettings Officer:
- Manage day-to-day tenancy and lettings enquiries.
- Take calls from tenants and respond professionally to a range of housing-related queries.
- Address tenant concerns and work towards appropriate resolutions.
- Manage tenancy-related issues, ensuring records and systems are kept accurate and up to date.
- Support the lettings process, including preparing and progressing properties for letting.
- Manage and monitor void properties as required, working with relevant internal teams and contractors to ensure properties are progressed efficiently.
- Liaise with tenants, applicants, contractors and other stakeholders.
- Ensure housing and tenancy records are maintained accurately.
- Provide advice and guidance to tenants in relation to their tenancy and housing responsibilities.
- Conduct property inspections and be comfortable visiting tenants.
- Identify and escalate complex or sensitive tenancy matters where appropriate.
- Work collaboratively with colleagues to deliver a high-quality housing service.
- Ensure all work is carried out in line with relevant housing policies, procedures and legislation.
About You: We are looking for someone who has previous experience in a housing environment, particularly within lettings and tenancy management. xgikmsk
Voids and lettings experience is essential, even if void management has only formed part of your previous role.
Voids and Lettings Officer in Smethwick employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
