Step into an exciting opportunity to join a leading housing and property services organisation supporting a major retrofit and decarbonisation programme across Smethwick . This Resident Liaison Officer position offers the chance to play a key role in supporting tenants throughout improvement works, ensuring they are kept informed, supported and confident throughout the process.
You'll be joining a busy and established team delivering works across social housing properties, working closely with residents, contractors and site teams to ensure works are delivered smoothly while maintaining an excellent customer experience. This is an ideal opportunity for an experienced Resident Liaison Officer or Customer Liaison Officer who is confident working within a housing, construction, repairs or refurbishment environment.
I'd love to hear from anyone with experience as a Resident Liaison Officer, Customer Liaison Officer, Tenant Liaison Officer, Community Liaison Officer or Customer Service Officer who is looking for their next opportunity and can make an immediate impact.
In this position, you will be:
· Acting as the main point of contact for residents throughout retrofit and decarbonisation works
· Keeping tenants informed before, during and after works are carried out
· Arranging appointments and coordinating access to residents' homes
· Managing resident enquiries, concerns and complaints effectively
· Supporting vulnerable residents and adapting communication to individual needs
· Working closely with contractors, site teams and project managers to resolve issues quickly
· Carrying out regular resident contact and maintaining strong customer relationships
· Providing updates on programmes, timescales and any changes to planned works
· Identifying potential issues early and escalating where appropriate
· Maintaining accurate records of resident contact, appointments and actions
· Supporting a positive resident experience throughout the programme
I'd love to speak to anyone who has:
· Previous experience as a Resident Liaison Officer, Customer Liaison Officer or similar customer-facing role
· Experience working within social housing, repairs, refurbishment, construction or property services
· Strong communication and interpersonal skills, with the confidence to deal with ...
Customer Liaison Officer in Smethwick employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
