Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage income collection and support tenants in Birmingham.
- Company: Established Housing Association with a strong community focus.
- Benefits: Competitive pay, professional development, and a chance to make a difference.
- Other info: Join a supportive environment with opportunities for career advancement.
- Why this job: Step into a leadership role and drive positive change in housing services.
- Qualifications: Experience in income management and team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting on behalf of a large, well-established Housing Association in Birmingham for an experienced Senior Income Officer to join their team on a 6-month contract. This is a fantastic opportunity for a motivated and confident income management professional to step into a leadership role, overseeing a team of Income Officers and ensuring the effective delivery of income collection services across a designated patch.
Key Responsibilities of a Senior Income Officer:
- Lead, manage, and support a team of Income Officers, driving performance and service delivery
- Oversee rental income collection and arrears management across the Birmingham patch
- Monitor team KPIs and implement strategies to maximise income recovery
- Provide guidance on complex arrears cases, including legal escalation where required
- Conduct patch visits to tenants, offering support and resolving tenancy-related income issues
- Ensure compliance with policies, procedures, and relevant housing legislation
- Work collaboratively with internal departments and external agencies
Requirements for this Senior Income Officer role:
- Proven experience in income management within a housing environment
- Previous line management or supervisory experience
- Strong knowledge of rent arrears recovery processes and housing legislation
- Excellent communication skills
Senior Income Officer employer: Niyaa People
Contact Detail:
Niyaa People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Income Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who might know about opportunities at Housing Associations. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income management and housing legislation. We recommend practising common interview questions with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight specific examples where you’ve successfully managed a team or improved performance. This will demonstrate that you’re ready to take on the Senior Income Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Income Officer role. Highlight your experience in income management and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams and improved income collection in the past.
Showcase Your Knowledge: Demonstrate your understanding of rent arrears recovery processes and housing legislation in your application. We love candidates who can show they know their stuff and are ready to tackle complex cases head-on!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and housing legislation. Familiarise yourself with the specific challenges faced in Birmingham, as well as the key responsibilities of a Senior Income Officer. This will show that you're not just interested in the role, but that you understand the nuances of the job.
✨Showcase Your Leadership Skills
Since this role involves overseeing a team, be prepared to discuss your previous line management experience. Think of specific examples where you've successfully led a team, driven performance, or resolved conflicts. Highlighting these experiences will demonstrate your capability to manage and support others effectively.
✨Prepare for Scenario Questions
Expect questions about how you'd handle complex arrears cases or difficult tenant situations. Prepare some scenarios from your past experience where you successfully navigated similar challenges. This will help you illustrate your problem-solving skills and your ability to provide guidance under pressure.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the current challenges they face, and how success is measured in this role. Engaging with the interviewers shows your genuine interest in the position and helps you assess if the company is the right fit for you.