Niyaa People is seeking a Complaints Manager in Burton upon Trent to lead a busy complaints team, oversee Stage 2 investigations and Housing Ombudsman referrals, and drive robust service improvements while ensuring residents feel heard and valued.
You will work with colleagues and senior managers to identify recurring issues, challenge service failures and deliver positive outcomes for residents in a hybrid work setting.
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Senior Complaints & Resident Experience Lead (Hybrid) employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
