At a Glance
- Tasks: Manage housing services for older residents, ensuring their safety and comfort.
- Company: Reputable Housing Association dedicated to supporting older individuals.
- Benefits: £25 per hour, flexible hours, and potential contract extension.
- Other info: DBS check needed; driving licence essential for this role.
- Why this job: Make a real difference in the lives of older residents while gaining valuable experience.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 25 - 30 £ per hour.
We are currently working with a well-established Housing Association who are looking to recruit an experienced Scheme Manager to support the delivery of housing services within older persons’ accommodation across the Wiltshire area. This is a customer-facing role responsible for providing day-to-day tenancy and scheme management, ensuring residents can live safely, independently and comfortably in their homes.
Key Responsibilities of a Scheme Manager:
- Deliver day-to-day tenancy and scheme management across older persons’ housing schemes.
- Act as the first point of contact for residents, supporting them with tenancy-related issues and helping them sustain their tenancies.
- Carry out regular scheme inspections, ensuring communal areas and buildings are safe, well maintained and compliant with health and safety requirements.
- Manage low-level anti-social behaviour cases and tenancy breaches, working with other teams where necessary.
- Support the lettings process, including viewings, housing needs assessments and tenancy sign-ups.
- Liaise with internal teams and contractors to ensure repairs, maintenance and estate services are delivered effectively.
- Maintain accurate records and compliance documentation, including fire safety checks and scheme logs.
- Work with external agencies and community partners to support residents and reduce isolation.
What We’d Love To See From You:
- Experience working within housing management, supported housing, sheltered housing or neighbourhood housing services.
- Experience supporting older or vulnerable residents.
- Knowledge of tenancy management and dealing with ASB or tenancy breaches.
- Understanding of health & safety compliance within housing schemes (fire safety, inspections etc.).
- Strong communication, organisation and customer service skills.
- Ability to work independently and manage a varied workload.
What’s on offer for this Scheme Manager role:
- £25 per hour
- 25 hours per week
- Minimum 3-month contract with potential extension
- Opportunity to work with a reputable housing provider supporting older residents
Requirements:
- DBS check required
- Full UK driving licence and access to a vehicle for work purposes
If this Scheme Manager role is for you please apply or contact katie.cox@niyaapeople.co.uk
Scheme Manager employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Scheme Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy management and health & safety compliance. Be ready to share examples from your experience that showcase your skills in supporting older residents and handling tenancy issues.
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. Check out our website for opportunities that resonate with you, especially those that support older persons’ accommodation. Tailor your approach to show why you’re a perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to the team’s success.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and working with older or vulnerable residents. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting older residents and how your background makes you a great fit for the Scheme Manager position. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role is customer-facing, we’d love to see examples of your strong communication skills. Whether it’s through your CV or cover letter, let us know how you’ve effectively supported residents in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and the specific needs of older residents. Familiarise yourself with tenancy management, anti-social behaviour (ASB) issues, and health and safety compliance. This will show that you're not just interested in the role but also understand the challenges that come with it.
✨Showcase Your Communication Skills
As a Scheme Manager, you'll be the first point of contact for residents. Practice how you can convey complex information clearly and empathetically. Think about examples from your past experiences where you've successfully resolved issues or supported vulnerable individuals, and be ready to share these during the interview.
✨Demonstrate Your Organisational Skills
This role involves managing a varied workload, so be prepared to discuss how you prioritise tasks and keep everything organised. You might want to bring along a simple example of how you've managed multiple responsibilities in the past, especially in a customer-facing role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the housing schemes, the team you'll be working with, or the challenges they face. This not only shows your interest in the role but also helps you gauge if this is the right fit for you.
