At a Glance
- Tasks: Support residents in a rewarding role, ensuring clear communication and engagement throughout retrofit projects.
- Company: Leading property services contractor focused on sustainability and community support.
- Benefits: Competitive pay, full-time hours, and potential for permanent position.
- Other info: Dynamic work environment across Yorkshire with opportunities for growth.
- Why this job: Make a real difference in communities while enhancing your customer service skills.
- Qualifications: Experience in customer-facing roles with strong communication and problem-solving skills.
The predicted salary is between 36000 - 36000 £ per year.
Join a leading property services contractor in a rewarding role that directly supports residents and communities, on an initial 6-month contract with strong potential to become permanent. This Customer Liaison Officer position offers the opportunity to work across Yorkshire, supporting a large-scale retrofit and sustainability programme improving homes and energy efficiency across the region. You’ll play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people‑facing role, enjoys problem‑solving, and takes pride in delivering excellent customer service. We’d love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Engagement Officer, Housing Officer, or in a similar customer‑facing role within housing, construction, or property services.
Responsibilities
- Proactively contacting residents to arrange access for retrofit surveys and following up on no‑access properties
- Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
- Delivering clear, timely communication to residents about upcoming works and project timelines
- Coordinating access arrangements to ensure works are completed efficiently and on schedule
- Building strong relationships within local communities to support engagement and programme success
- Resolving resident issues promptly, escalating where necessary to maintain service delivery
- Maintaining accurate records of all communications, appointments, and resolutions
Required Skills
- Previous experience in a Customer Liaison / Resident Liaison or similar role
- Strong communication skills with the ability to handle sensitive situations confidently
- A proactive and resilient approach, with strong negotiation and problem‑solving skills
- Excellent organisational skills and the ability to manage a busy and varied workload
- Good IT skills, including Microsoft Office and maintaining accurate records
Key Requirements
- Full UK driving licence and willingness to travel across Leeds, Bradford, Scarborough, and North Yorkshire
- Availability to start immediately
- Experience within social housing or property services (desirable)
Benefits
- Full‑time hours (Monday to Friday, 8:00am – 4:30pm)
- 6‑month contract with strong potential to become permanent
- Opportunity to work on a meaningful retrofit and sustainability programme
- Supportive and collaborative working environment
Pay Rate £18.00 per hour
Travel & Location This role is based across Yorkshire, covering Leeds, Bradford, Scarborough, and surrounding North Yorkshire areas. A full driving licence is essential due to the travel requirements.
Resident Liaison for Retrofit Projects (Yorkshire) in Scarborough employer: Niyaa People
Join a leading property services contractor that prioritises employee well-being and community engagement. With a supportive and collaborative work culture, this role offers full-time hours and the chance to contribute to meaningful sustainability projects across Yorkshire. Employees benefit from strong growth opportunities and the potential for permanent employment, making it an excellent choice for those seeking a rewarding career in customer service within the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison for Retrofit Projects (Yorkshire) in Scarborough
✨Tip Number 1
Get to know the company! Research their projects and values, especially around sustainability and community engagement. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with residents, being able to convey information clearly and empathetically is key. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. They might even give you tips on how to stand out during the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Liaison for Retrofit Projects (Yorkshire) in Scarborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Resident Liaison. Highlight any relevant experience in customer-facing roles, especially in housing or property services. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about supporting residents and communities. Share specific examples of how you've handled similar situations in the past – we love a good story!
Show Off Your Communication Skills:Since this role is all about engaging with residents, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality – we’re looking for someone who can connect with people!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you don’t miss out on this fantastic opportunity. Let’s get your journey started!
How to prepare for a job interview at Niyaa People
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like handling resident queries and coordinating access for surveys. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about engaging with residents, be ready to share examples of how you've successfully handled sensitive situations in the past. Think of specific instances where your communication skills made a difference. This will highlight your ability to connect with people and resolve issues effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare by thinking of challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can bring those skills to the table.
✨Demonstrate Your Organisational Skills
With a busy workload expected in this role, it's crucial to show that you can manage multiple tasks efficiently. Be prepared to discuss how you prioritise your work and keep accurate records. Mention any tools or methods you use to stay organised, as this will reassure them of your capability to handle the demands of the job.
