At a Glance
- Tasks: Schedule repairs and manage appointments to ensure efficient service delivery.
- Company: Join a supportive housing team focused on excellent tenant service.
- Benefits: Earn £19-£21 per hour with opportunities for career development.
- Other info: Ideal for those looking to grow their career in housing administration.
- Why this job: Make a real difference in a fast-paced, customer-focused environment.
- Qualifications: Experience in scheduling or customer service, with strong organisational skills.
Are you an organised administrator with experience coordinating repairs, scheduling work or managing customer appointments? This Repairs Scheduler opportunity in Gloucester offers the chance to join a customer-focused housing team, where you'll play a key role in ensuring works are delivered efficiently while providing an excellent service to tenants.
Offering £19-£21 per hour and the opportunity to work within a supportive team, this is an excellent opportunity for someone with strong planning and communication skills who enjoys working in a fast-paced environment.
In this position, you will be:
- Scheduling responsive repair appointments for in-house operatives and external contractors, while liaising with tenants to arrange appointments and provide updates
- Managing day-to-day administration and operatives' diaries to maximise productivity and minimise downtime
- Raising and managing works orders through the housing management system
- Monitoring repair progress and escalating delays, repeat visits or customer concerns where required
- Coordinating servicing, MOTs and maintenance for the company fleet, while monitoring compliance, vehicle records and mileage information
- Processing repair and fleet-related invoices, resolving discrepancies and ensuring timely payment
I'd love to speak to someone who has:
- Previous experience within a repairs scheduling, housing administration or customer service role
- Excellent organisational skills and the ability to manage multiple priorities
- Experience using databases or housing management systems
- A proactive approach and strong communication skills, with the ability to build positive relationships with customers, contractors and colleagues
- An NVQ Level 3 qualification or GCSEs (or equivalent) in Maths and English. A qualification in Database Management or Business Administration would be advantageous
This position is ideal for someone looking to develop their career within housing while working in a busy, customer-focused environment where they can make a real difference to the service.
If you are interested in this Repairs Scheduler role, apply online now or contact Charlotte Sutton for more information.
Repairs Scheduler employer: Niyaa People
Join our dedicated housing team in Gloucester as a Repairs Scheduler, where you'll thrive in a supportive and dynamic work environment. We prioritise employee growth and offer competitive pay, alongside opportunities to enhance your skills in a fast-paced setting that values excellent customer service. With a focus on teamwork and community impact, this role is perfect for those looking to make a meaningful contribution while advancing their career in housing administration.
