At a Glance
- Tasks: Act as the main contact for residents during maintenance works and manage communications.
- Company: Reputable UK housing contractor focused on social housing and regeneration.
- Benefits: Salary up to £30,000, car allowance, bonus, and generous leave.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Experience in social housing and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced tenant liaison professional looking for your next opportunity within social housing? This permanent Resident Liaison Officer position offers the chance to join a well-established UK housing and regeneration contractor delivering a planned maintenance programme for a local authority in Cheltenham.
Offering £25,000-£30,000, plus a £5,200 car allowance, 5% bonus and excellent additional benefits, this is a fantastic opportunity to play a key role in delivering a customer-focused kitchen and bathroom replacement programme within occupied homes.
In this position, you will be:
- Acting as the primary point of contact between residents, site teams and the client throughout planned maintenance works
- Managing resident communications, including programme updates, access arrangements and setting expectations
- Coordinating and building positive relationships with residents and site teams to ensure smooth access and minimise disruption
- Handling resident queries and concerns professionally and timely, escalating issues where appropriate to maintain high levels of customer satisfaction
- Supporting the delivery team in achieving customer experience and resident satisfaction targets
I'd love to speak to someone who has:
- Proven experience as a Resident Liaison Officer within social housing or occupied planned maintenance works
- Experience supporting kitchen and bathroom replacement programmes or similar planned works
- Excellent communication and customer service skills, with the ability to manage resident expectations sensitively
- Strong organisational skills and the ability to coordinate multiple tasks effectively
- The confidence to work independently as the main resident contact on site
- The ability to start immediately, or within a short notice period
This role offers the following benefits:
- Salary between £25,000 - £30,000
- Working hours of 8:00am - 4:30pm
- £5,200 car allowance, and a 5% bonus entitlement
- 26 days annual leave plus Bank Holidays, with the option to purchase additional holiday
- Private medical insurance, Life assurance and Pension Scheme
This position is ideal for someone who enjoys working closely with residents, thrives in a customer-focused environment and is looking to join a reputable contractor delivering high-quality planned maintenance works across social housing.
If you are interested in this Resident Liaison Officer role, apply online now or contact Charlotte Sutton for more information.
Property Officer - Housing Services employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
StudySmarter Expert Advice🤫
We think this is how you could land Property Officer - Housing Services
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Niyaa People.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Niyaa People? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Niyaa People's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Officer - Housing Services
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Officer - Housing Services role at Niyaa People, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Niyaa People
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Niyaa People operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Niyaa People. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Niyaa People.
