At a Glance
- Tasks: Support tenants by logging repairs and ensuring efficient service delivery.
- Company: Join a well-established local authority with a friendly team.
- Benefits: Competitive pay of £18-20 per hour and a welcoming work environment.
- Other info: Modern office location with great transport links and career growth potential.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18 - 20 £ per hour.
Join a well-established local authority in a busy and rewarding role, supporting tenants and helping to keep essential repairs services running efficiently. This Repairs Planner position in Nottinghamshire offers the opportunity to be part of a friendly and sociable team, handling tenant enquiries and logging repairs to ensure residents receive a high standard of service. The role is offered on a 3-month contract with an immediate start.
You will be the first point of contact for tenants reporting repairs, using the NEC housing management system to accurately log jobs and book appointments. Working alongside experienced planners, you will help maintain service levels while supporting the team to deliver an efficient and responsive repairs service.
We would love to hear from anyone with a background as a Customer Service Advisor, Repairs Administrator, Works Planner, Contact Centre Advisor, or someone with experience in housing repairs, scheduling, or customer service within a similar environment.
As a Repairs Planner, you will be:
- Answering incoming calls from tenants and responding to repair enquiries
- Logging works accurately onto the housing management system
- Providing excellent customer service at initial enquiry
- Maintaining accurate records and supporting efficient job scheduling
I would love to speak to anyone who has:
- Previous customer service experience within social housing or local authority
- Experience using NEC
- Excellent communication skills and confidence speaking with residents over the phone
- Strong IT skills and the ability to learn new systems quickly
- A proactive attitude with a willingness to support the wider team
The assignment rate for this role is £18-20 per hour.
This role is based in modern council offices set in a pleasant riverside setting, offering a bright and welcoming working environment. The office is well connected, with easy access via major road networks including the A46, alongside strong public transport links and nearby parking.
If this role sounds like your next opportunity, please apply now or contact Charlotte Sutton.
Planning Administrator (Permanent, Temporary) employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Administrator (Permanent, Temporary)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Planning Administrator (Permanent, Temporary)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People.
How to prepare for a job interview at Niyaa People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
