At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage tenant enquiries.
- Company: Established social housing provider in West Wales with a strong community focus.
- Benefits: Hybrid working, immediate start, and a chance to make a difference.
- Other info: Opportunity for personal growth in a dynamic and impactful environment.
- Why this job: Join a supportive team and enhance your leadership skills in a meaningful sector.
- Qualifications: Experience in customer service leadership and knowledge of CRM systems required.
The predicted salary is between 30000 - 40000 € per year.
Niyaa People, an established social housing provider in West Wales, is looking for a Customer Service Team Leader to oversee their contact team during a transition period. This temporary role involves managing a small team of 4-5 Customer Service Advisors, ensuring excellent customer service and handling various tenant enquiries.
The successful candidate will need prior experience in a similar role and familiarity with CRM systems like Microsoft Dynamics. Hybrid working is offered, with an immediate start available.
Interim Customer Service Team Lead - Hybrid (Social Housing) in Pembroke employer: Niyaa People
Niyaa People is an exceptional employer that values its employees and fosters a supportive work culture, particularly in the dynamic field of social housing. With a focus on employee growth and development, this role offers the unique advantage of hybrid working, allowing for a balanced work-life integration while making a meaningful impact in the community. Join us to lead a dedicated team and contribute to enhancing tenant experiences in West Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Customer Service Team Lead - Hybrid (Social Housing) in Pembroke
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a hidden gem of a job!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of CRM systems like Microsoft Dynamics and be ready to share examples of how you've led a team before. Confidence is key, so practice makes perfect!
✨Tip Number 3
Show your passion for customer service! When you get the chance to speak with potential employers, make sure to highlight your commitment to providing excellent service and how you can motivate your team to do the same.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that interim role, and applying directly can give you an edge over the competition. Let's get you that job!
We think you need these skills to ace Interim Customer Service Team Lead - Hybrid (Social Housing) in Pembroke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and team leadership. We want to see how you've managed teams before and any specific achievements that relate to the role.
Showcase Your CRM Skills:Since familiarity with CRM systems like Microsoft Dynamics is key, don’t forget to mention any relevant experience you have with these tools. We love seeing candidates who can hit the ground running!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this interim role and how you can help us during this transition period. Be genuine and let your personality come through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific challenges it faces. Familiarise yourself with Niyaa People’s values and mission, as well as any recent news or developments in the sector. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Since this role involves managing a small team, be ready to discuss your previous leadership experiences. Prepare examples of how you've successfully led a team, resolved conflicts, or improved customer service processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Get Comfortable with CRM Systems
As familiarity with CRM systems like Microsoft Dynamics is essential, make sure you can speak confidently about your experience with such tools. If you’ve used similar systems, highlight those experiences and be ready to explain how you can quickly adapt to new software.
✨Prepare for Hybrid Working Questions
Since this role offers hybrid working, think about how you manage your time and productivity in a remote setting. Be prepared to discuss your strategies for maintaining communication and team cohesion when working from home, as well as how you plan to support your team in a hybrid environment.
