At a Glance
- Tasks: Handle customer enquiries and support tenants with housing-related queries.
- Company: Established social housing provider in West Wales with a busy contact team.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Opportunity to work during a period of internal change and development.
- Why this job: Make a real difference by helping customers navigate their housing needs.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The predicted salary is between 24000 - 28000 € per year.
An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially. This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries.
Key Responsibilities of a Customer Service Advisor:
- Handling incoming customer enquiries via phone and digital channels
- Supporting tenants with a range of housing-related queries
- Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics
- Providing a professional, empathetic, and customer-focused service
- Working closely with internal housing teams to resolve issues effectively
- Supporting a busy contact function during a period of internal change
About You:
- Previous experience in a customer service or contact centre environment
- Strong communication and problem-solving skills
- Able to manage varied and sometimes challenging customer enquiries
- Organised, professional, and dependable
- Experience within social housing would be beneficial but is not essential
- Experience using Microsoft Dynamics or similar systems
Customer Service Advisor in Pembroke employer: Niyaa People
As an established social housing provider in West Wales, we pride ourselves on fostering a supportive and inclusive work culture that values the contributions of every team member. Our Customer Service Advisors enjoy competitive benefits, opportunities for professional development, and the chance to make a meaningful impact in the community by assisting tenants with their housing needs. Join us in a dynamic environment where your skills will be recognised and your growth encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Pembroke
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, being clear and confident in your responses is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Pembroke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you've handled enquiries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your experience aligns with the role. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves handling various customer queries, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Make sure you brush up on the basics of customer service and the specific responsibilities of a Customer Service Advisor. Familiarise yourself with common tenant enquiries and how to handle them, especially in a social housing context.
✨Showcase Your Empathy
During the interview, highlight your ability to connect with customers. Share examples of how you've handled challenging situations with empathy and professionalism. This will show that you understand the importance of a customer-focused approach.
✨Get Comfortable with Microsoft Dynamics
If you have experience with Microsoft Dynamics, be ready to discuss it! If not, do a bit of research beforehand. Understanding how to log and progress enquiries using this software can set you apart from other candidates.
✨Prepare for Change
Since the role involves supporting a busy contact function during a period of internal change, be prepared to discuss how you adapt to new situations. Share any experiences where you've successfully navigated changes in your previous roles.
