At a Glance
- Tasks: Support the lettings process and ensure a smooth customer journey for tenants.
- Company: Local authority in Norfolk focused on efficient housing services.
- Benefits: Gain valuable experience in housing coordination and customer service.
- Other info: Temporary role with potential for future opportunities in housing.
- Why this job: Make a difference in your community by helping people find their homes.
- Qualifications: Experience in lettings coordination or housing support is preferred.
The predicted salary is between 38844 - 40817 £ per year.
We are currently working with a local authority in Norfolk who are seeking an experienced Lettings Assistant to join their team on a temporary basis. This is an excellent opportunity for a customer-focused housing professional with experience in lettings coordination, property administration, or housing support to contribute to the delivery of an efficient and effective lettings service.
Key Responsibilities of a Lettings Assistant:
- Support the end-to-end lettings process for vacant properties.
- Assist with advertising available homes and coordinating allocations in line with housing policies and procedures.
- Liaise with applicants, local authorities, and internal departments to progress lettings and ensure a smooth customer journey.
- Arrange property viewings and communicate effectively with prospective tenants throughout the process.
- Prepare offer paperwork and assist with tenancy sign-ups and related administration.
- Maintain accurate records and update housing management systems.
- Monitor progress of lettings cases and support the achievement of void turnaround targets.
- Respond to enquiries from applicants and stakeholders, providing a high standard of customer service.
- Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure properties are re-let efficiently.
- Assist with general administrative duties.
Lettings Assistant in Norfolk employer: Niyaa People
Join a dedicated team within a local authority in Norfolk, where your role as a Lettings Assistant will be valued and impactful. We pride ourselves on fostering a supportive work culture that prioritises employee development and offers opportunities for growth within the housing sector. With a focus on customer service excellence, you will play a crucial part in ensuring a smooth lettings process while enjoying the benefits of working in a collaborative environment committed to community welfare.
