At a Glance
- Tasks: Manage rent accounts, negotiate payments, and support customers with money management.
- Company: Join a leading social housing organisation in Bristol.
- Benefits: 25 days annual leave, flexible benefits, and generous pension contributions.
- Other info: Enjoy a dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing or income management is a plus, but not essential.
The predicted salary is between 29096 - 35562 £ per year.
Job Description
We are currently recruiting on behalf of our client for an experienced Income Officerto join their Customer Accounts team in Bristol.
This is an excellent opportunity for someone with experience withinsocial housing, home ownership, private rented housing, income management or debt recoverywho is confident working with customers and managing accounts effectively.
As an Income Officer, you will be responsible for delivering a comprehensive rent and service charge collection service across the region.
You will work closely with customers to understand their circumstances, agree appropriate payment arrangements and provide support around welfare benefits and money management.
The role will involve a combination of office-based and customer-facing work, including home visits when required and occasional attendance at court hearings.
Key Responsibilities of an Income Officer
- Manage rent and service charge accounts across a range of tenures.
- Monitor customer accounts and take appropriate action to prevent and reduce arrears.
- Negotiate affordable and sustainable payment arrangements with customers.
- Provide welfare benefits and money advice where appropriate.
- Manage income collection cases through to resolution.
- Prepare documentation and applications for court proceedings.
- Manage eviction processes in line with relevant legislation and procedures.
- Carry out customer home visits when required.
- Work collaboratively with external agencies, including local authorities and support organisations.
- Maintain accurate and confidential customer records.
- Prioritise and manage a busy caseload effectively while working with minimal supervision.
We are looking for a proactive and self-motivated individual who is confident dealing with customers in potentially challenging circumstances.
You will ideally have
- Knowledge and experience ofsocial housing, home ownership or the private rented sector.
- A working knowledge ofwelfare benefits.
- Excellent customer service and communication skills.
- Experience in income management, rent collection, debt recovery or debt collection is advantageous butnot essential.
- Strong decision-making and problem-solving skills.
- A diplomatic, professional and confidential approach.
- The ability to organise and prioritise a busy workload.
- The confidence to work independently and use your own initiative.
- A full UK driving licence and access to a car, as regular travel is required.
Our client offers a comprehensive benefits package, including
- 25 days' annual leave plus bank holidays, increasing by one day each year up to 30 days.
- Flexible benefits, including the option to buy or sell annual leave.
- 3 additional wellbeing days.
- 2 paid volunteering days.
- Generous matched pension contributions of up to 12%.
- Life assurance at 4x salary.
- Enhanced maternity, paternity and adoption pay.
- Optional private medical, dental and critical illness insurance.
- Wellbeing discounts, including gym membership.
- Access to a 24/7 virtual GP service.
If you have experience working within housing, income management, rent collection or debt recovery and are looking for your next opportunity, we would be keen to hear from you.
Please apply to this Income Officer role or contact
Income Officer in Newport employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Newport
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Niyaa People.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Niyaa People!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Niyaa People, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Niyaa People or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Income Officer in Newport
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Niyaa People:Before hitting send, make sure to tailor your application specifically to Niyaa People! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Niyaa People
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
