At a Glance
- Tasks: Lead and manage a high-demand neighbourhood housing service for 16,000 properties.
- Company: Join a large, high-performing housing organisation with a supportive culture.
- Benefits: Competitive salary, potential contract extension, and professional development opportunities.
- Other info: Collaborative environment with a focus on service improvement and customer satisfaction.
- Why this job: Make a real impact on community living and drive positive change in housing services.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
We are recruiting on behalf of our client for an experienced Neighbourhood Services Manager to join a large and high-performing housing organisation on an initial 3-month contract, with the potential for extension. This is a senior operational leadership role responsible for overseeing a large-scale housing management service covering approximately 16,000 properties. The successful candidate will play a key role in stabilising services, driving performance, and ensuring excellent neighbourhood and tenancy management outcomes. The successful Neighbourhood Services Manager will receive support and onboarding from the Head of Neighbourhood Services to ensure a smooth transition into the role.
Key Responsibilities of a Neighbourhood Services Manager:
- Lead and manage a high-demand neighbourhood housing management service.
- Drive service improvement, operational performance, and customer satisfaction.
- Provide leadership across neighbourhood management and anti-social behaviour (ASB) services.
- Ensure effective tenancy management and neighbourhood standards are maintained.
- Monitor team performance, service delivery targets, and operational outcomes.
- Work collaboratively with internal and external stakeholders to deliver high-quality housing services.
Team Management
Direct responsibility for: 5 Neighbourhood Services Officers.
Neighbourhood Service Manager employer: Niyaa People
Join a leading housing organisation that prioritises employee development and fosters a collaborative work culture. As a Neighbourhood Services Manager, you will benefit from comprehensive onboarding and ongoing support, ensuring you thrive in your role while contributing to the management of 16,000 properties. With a strong focus on service improvement and customer satisfaction, this position offers meaningful opportunities for professional growth in a dynamic environment dedicated to enhancing community living.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Neighbourhood Services Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Tailor your answers to show how your experience aligns with their goals, especially in driving performance and customer satisfaction.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on showcasing your leadership skills and how you've successfully managed neighbourhood services in the past.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, we’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace Neighbourhood Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Neighbourhood Services Manager role. Highlight your experience in housing management and any leadership roles you've held. We want to see how your skills align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service improvement and customer satisfaction in previous positions. We love a good story!
Showcase Your Leadership Skills:As a senior operational leader, it's crucial to demonstrate your leadership abilities. In your application, mention any teams you've managed and how you’ve motivated them to achieve their goals. We’re looking for someone who can inspire and lead effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Niyaa People
✨Know Your Neighbourhood Inside Out
Before the interview, make sure you research the specific neighbourhoods you'll be managing. Understand the demographics, challenges, and community needs. This will show your potential employer that you're not just familiar with housing management but also genuinely care about the communities you'll serve.
✨Showcase Your Leadership Skills
As a Neighbourhood Services Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, particularly in high-demand environments. Highlight your ability to drive performance and improve service delivery, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding anti-social behaviour (ASB) and tenancy management. Think of specific scenarios you've faced and how you handled them. This will demonstrate your practical experience and readiness for the challenges of the role.
✨Emphasise Collaboration and Stakeholder Engagement
This role requires working closely with various stakeholders. Be ready to discuss how you've successfully collaborated with internal teams and external partners in previous roles. Show that you understand the importance of building relationships to deliver high-quality housing services.
