At a Glance
- Tasks: Lead a high-demand neighbourhood housing management service and drive performance.
- Company: Join a large, high-performing housing organisation with a focus on community.
- Benefits: Immediate impact, senior leadership exposure, and potential contract extension.
- Other info: Collaborative environment with support from an experienced Head of Service.
- Why this job: Make a real difference in housing services while developing your leadership skills.
- Qualifications: Extensive housing management experience and strong leadership abilities.
The predicted salary is between 50000 - 60000 £ per year.
We are recruiting on behalf of our client for an experienced Neighbourhood Services Manager to join a large and high-performing housing organisation on an initial 3‑month contract, with the potential for extension. This is a senior operational leadership role responsible for overseeing a large‑scale housing management service covering approximately 16,000 properties. The successful candidate will play a key role in stabilising services, driving performance, and ensuring excellent neighbourhood and tenancy management outcomes.
Key Responsibilities
- Lead and manage a high‑demand neighbourhood housing management service.
- Drive service improvement, operational performance, and customer satisfaction.
- Provide leadership across neighbourhood management and anti‑social behaviour (ASB) services.
- Ensure effective tenancy management and neighbourhood standards are maintained.
- Monitor team performance, service delivery targets, and operational outcomes.
- Work collaboratively with internal and external stakeholders to deliver high‑quality housing services.
Team Management
- 5 Neighbourhood Team Leaders
- 31.5 FTE Neighbourhood Officers
- 5 Safer Neighbourhood Officers
- 4 Neighbourhood Assistants
Candidate Requirements
- Extensive experience within housing management.
- Proven success leading large operational housing teams.
- Strong expertise in neighbourhood management and ASB casework.
- Excellent leadership, people management, and performance management skills.
- The ability to quickly assess, stabilise, and improve services in a fast‑paced environment.
- Strong stakeholder management and communication skills.
Essential Criteria
- Must live within a commutable distance of Coventry.
- Able to attend the office 2–3 days per week.
- Available to start at short notice or immediately preferred.
What's on Offer
- Immediate opportunity to make a significant impact within a large housing service.
- Senior leadership exposure and responsibility.
- Support and guidance from an experienced Head of Service.
- Potential contract extension beyond the initial term.
To apply or for more information, please contact katie.cox@niyaapeople.co.uk.
Neighbourhood Service Manager employer: Niyaa People
Join a leading housing organisation that prioritises employee development and fosters a collaborative work culture. As a Neighbourhood Service Manager, you will have the opportunity to make a meaningful impact on community living while benefiting from strong leadership support and potential for contract extension. With a focus on service improvement and customer satisfaction, this role offers a rewarding environment for those passionate about enhancing neighbourhood management.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Neighbourhood Service Manager role.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Tailor your responses to show how your experience aligns with their goals, especially in stabilising services and driving performance.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed teams and improved service delivery in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace Neighbourhood Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and leadership. We want to see how you've driven performance and improved services in your previous roles, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Neighbourhood Service Manager role. Share specific examples of your success in managing teams and improving customer satisfaction.
Showcase Your Leadership Skills:In your application, emphasise your leadership style and how you’ve managed large teams effectively. We’re looking for someone who can inspire and drive performance, so let us know how you do that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Niyaa People
✨Know Your Neighbourhood Management
Make sure you brush up on your knowledge of neighbourhood management and anti-social behaviour (ASB) services. Be ready to discuss your previous experiences in these areas and how you've successfully led teams to improve service delivery.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've managed large operational teams. Think about specific challenges you've faced and how you motivated your team to achieve performance targets.
✨Understand Stakeholder Engagement
Familiarise yourself with the importance of stakeholder management in housing services. Be prepared to discuss how you've collaborated with internal and external stakeholders to enhance customer satisfaction and service quality.
✨Demonstrate Quick Problem-Solving
Since the role requires stabilising and improving services quickly, think of instances where you've had to assess situations rapidly and implement effective solutions. Highlight your ability to thrive in fast-paced environments.
