At a Glance
- Tasks: Lead a team to deliver exceptional property management services and resolve tenant-landlord disputes.
- Company: A growing Housing Association committed to social housing excellence.
- Benefits: Permanent role with competitive salary, career development, and a chance to make a difference.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact in social housing while leading a passionate team.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join a well-established and growing Housing Association as a Property Management Team Leader, leading a dedicated team delivering outstanding service to tenants and landlords across a large residential portfolio. This is a permanent, full-time leadership role based in Ilford, offering the opportunity to make a real impact in social housing by ensuring high-quality property services, responsive maintenance delivery, and excellent tenant experience across 300-400+ homes.
We are looking for an experienced property professional who thrives in a fast-paced environment, has strong social housing expertise, and is confident managing teams, contractors, and complex tenant-landlord matters at scale.
Key Responsibilities- Lead, coach, and develop a high-performing property and resident services team.
- Oversee maintenance and repairs across a large housing portfolio, ensuring timely and cost-effective resolution of works.
- Allocate and monitor contractor performance, ensuring service standards and compliance are consistently met.
- Act as the key escalation point for tenant and landlord disputes, providing fair, practical, and professional resolutions.
- Carry out or oversee property inspections, ensuring properties are safe, compliant, and well maintained.
- Ensure full compliance with social housing legislation, tenancy regulations, and housing standards.
Team Lead Complaints Management (m/f/d) in London employer: Niyaa People
As a leading Housing Association in Ilford, we pride ourselves on fostering a supportive and inclusive work culture that empowers our employees to excel. With a strong focus on professional development, we offer numerous growth opportunities and training programmes, ensuring our team members can advance their careers while making a meaningful impact in the community. Join us to be part of a dedicated team that values outstanding service and collaboration, all while enjoying the benefits of working in a vibrant and diverse location.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead Complaints Management (m/f/d) in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Niyaa People, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Niyaa People and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Team Lead Complaints Management (m/f/d) in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Niyaa People and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Niyaa People
✨Get to Know Public Sector Values
Before your interview with Niyaa People, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Niyaa People.
