At a Glance
- Tasks: Manage rent accounts and support tenants in a dynamic housing environment.
- Company: Established Housing Association in Birmingham with a strong community focus.
- Benefits: Competitive pay, flexible working hours, and valuable experience in social housing.
- Other info: Opportunity for growth and to work closely with diverse communities.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in income recovery and excellent communication skills required.
The predicted salary is between 39000 - 41000 £ per year.
We are currently recruiting for an experienced Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract.
This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running.
You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed.
Key Responsibilities of an
Income
Officer: Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum.
Deliver the full income recovery process, from early intervention through to legal action and court where required.
Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies.
Carry out home visits and maintain regular contact with tenants to support positive outcomes.
Provide advice and signposting around Universal Credit, welfare benefits and financial support.
Respond to general tenancy enquiries and support customers with basic tenancy-related matters.
Work closely with internal teams and external agencies to resolve issues and deliver an effective service.
Ensure accurate record keeping and compliance with relevant policies and housing legislation.
About You Previous experience working as an Income Officer within a Housing Association or social housing environment.
Proven experience managing the end-to-end income recovery process, including legal action.
Experience handling complex arrears cases and supporting tenancy sustainment.
A good understanding of welfare benefits, Universal Credit and rent recovery legislation.
Excellent communication, negotiation and customer service skills.
Strong organisational skills with the ability to manage a busy and varied caseload.
A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area.
If this Income Officer role is of interest please apply or contact TPBN1_UKTJ
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in London
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Niyaa People!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Niyaa People that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Income Officer in London
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Niyaa People. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Niyaa People.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Niyaa People!
How to prepare for a job interview at Niyaa People
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Niyaa People resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Income Officer position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
