At a Glance
- Tasks: Provide top-notch customer service and administrative support in a busy housing environment.
- Company: Join a leading social housing organisation in Liverpool with a supportive team culture.
- Benefits: Competitive pay, full-time hours, and potential for contract extension.
- Other info: Immediate start available with varied and rewarding work opportunities.
- Why this job: Make a difference in the community while gaining valuable experience in social housing.
- Qualifications: Experience in social housing or customer service, strong communication skills, and good IT knowledge.
The predicted salary is between 24000 - 27800 £ per year.
- We are currently recruiting for an experienced
- Housing Assistant to join a leading social housing organisation based in
Liverpool . This is a fantastic opportunity for someone with a background in social housing who enjoys delivering excellent customer service and providing high-quality administrative support within a busy environment.
As Housing Assistant, you will provide administrative and reception support across the Housing Management, Lettings and Income teams.
You will be the first point of contact for customers, ensuring enquiries are handled professionally while supporting the delivery of efficient housing services.
Key Responsibilities
Provide a professional front-of-house reception service and respond to customer enquiries in person, by telephone and email.
Support the Housing Management, Lettings and Income teams with a range of administrative duties.
Process housing applications, tenancy documentation and sign-up packs.
Maintain accurate records and update housing management systems.
Process Universal Credit verification requests and customer payments.
Manage keys, fobs and documentation relating to void properties.
Assist with reporting, meeting administration and minute taking.
Raise repairs and caretaker jobs and liaise with internal teams.
Support the triage of Anti-Social Behaviour (ASB) cases and safeguarding concerns.
Deliver excellent customer service while ensuring compliance with housing policies and procedures.
To be successful in this role, you will have: Experience working within the social housing sector.
Previous experience in a housing administration or customer service role.
Excellent organisational and administrative skills with the ability to manage a varied workload.
Strong communication skills, both written and verbal.
Experience dealing with customers face-to-face, over the phone and via email.
Good IT skills, including Microsoft Office, with experience using housing management systems desirable.
A professional, proactive and customer-focused approach.
What's on Offer?
Competitive rate of pay.
Full time office based work Initial 8-week contract with the potential to be extended.
Opportunity to join a respected social housing organisation.
Immediate start available.
Supportive team environment with varied and rewarding work.
If this Housing Assistant Role sounds like your next step, apply now or contact Olivia at for more information.
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Housing Assistant in London employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Housing Assistant in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People.
How to prepare for a job interview at Niyaa People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
