At a Glance
- Tasks: Be the go-to person for tenants during construction projects and keep them informed.
- Company: Join a growing regeneration business making a difference across the UK.
- Benefits: Competitive salary, car allowance, pension scheme, and private healthcare.
- Other info: Great training and career progression opportunities await you!
- Why this job: Make a real impact by supporting tenants and enhancing their living conditions.
- Qualifications: Experience in tenant liaison or customer service within construction or social housing.
The predicted salary is between 40500 - 49500 £ per year.
An exciting opportunity has arisen for a
Tenant Liaison Officer
to join a growing regeneration business delivering construction, maintenance and refurbishment programmes across the UK.
The role will involve acting as the main point of contact for tenants throughout improvement works, building strong relationships and ensuring customers are kept informed and supported throughout the process.
Candidates should ideally be based around Leicestershire and be able to cover an initial six-month scheme in Melton Mowbray, followed by projects across the East Midlands corridor.
Key Responsibilities
Act as the main point of contact for tenants throughout improvement works.
Build positive relationships and maintain high levels of customer satisfaction.
Coordinate appointments and access with site and operational teams.
Keep tenants updated on works, timescales and any potential disruption.
Conduct tenant visits and proactively address concerns.
Support vulnerable tenants and consider individual needs.
Handle customer enquiries, complaints and service requests professionally.
Work closely with site teams to resolve issues efficiently.
Maintain accurate customer records and provide regular feedback.
Liaise with clients, contractors and community stakeholders.
About You
Essential:
Previous experience as a Tenant Liaison Officer within construction, social housing or planned maintenance.
Confident handling tenant enquiries, complaints and challenging situations.
Excellent communication and relationship-building skills.
Strong organisational skills with the ability to manage multiple priorities.
Experience within social housing, construction, planned maintenance or property services.
Good understanding of customer service, confidentiality and data protection.
Confident engaging with tenants and working alongside site teams.
Full UK driving licence.
What's on Offer?
£28,000 – £35,000 salary.
Car allowance.
Permanent position.
Projects across the East Midlands.
Pension contribution scheme.
Life assurance and private healthcare.
Bonus scheme.
Excellent training and career progression opportunities.
If you're an experienced customer-focused professional who enjoys building relationships, solving problems and making a genuine difference to tenants, apply now or contact Olivia at
for more information.
TPBN1_UKTJ
Tenant Liaison Officer in Leicester employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Niyaa People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Niyaa People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Niyaa People:Your cover letter is your chance to shine! Tell us why you want to work at Niyaa People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Niyaa People!
How to prepare for a job interview at Niyaa People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
