At a Glance
- Tasks: Support residents needing temporary accommodation and coordinate their moves with empathy.
- Company: Leading housing provider focused on resident support and community impact.
- Benefits: Competitive pay, immediate start, valuable experience, and great work-life balance.
- Other info: Full training provided and potential for contract extension.
- Why this job: Make a real difference in residents' lives during challenging times.
- Qualifications: Experience in customer service or housing management and strong communication skills.
The predicted salary is between 20 - 20 £ per hour.
A leading housing provider is looking for a Decants Officer / Decants Assistant to join their team and support residents who need temporary accommodation due to major repairs or urgent property issues.
This is a customer-focused role where youll be the key point of contact for residents, helping coordinate temporary moves, arranging accommodation, and ensuring residents are supported and kept informed throughout the process.
The Role
Support residents through the decant process.
Arrange temporary/emergency accommodation.
Liaise with repairs teams and accommodation providers.
Provide updates and respond to resident enquiries.
Maintain accurate records and process documentation.
Manage sensitive conversations with empathy and professionalism.
- Were
- Looking
For
Experience in social housing, housing management, resident services, repairs or customer service.
Strong telephone and communication skills.
Confidence handling challenging conversations.
Excellent organisation and attention to detail.
Ability to learn systems quickly and work in a fast-paced environment.
Benefits of this
- Decant
- Officer
Role
Competitive £20 per hour pay rate.
Immediate start available.
Opportunity to gain valuable experience within a leading housing provider.
Work in a role that directly supports residents during important and challenging times.
Office-based position inleicestershire Monday to Friday working hours, offering a great work-life balance.
Full training provided on systems and processes.
Potential for contract extension.
If this Decant Officer role sounds like your next step, apply now or contact Olivia at TPBN1_UKTJ
