At a Glance
- Tasks: Lead the management of Housing Ombudsman information requests and support complaint resolutions.
- Company: Dynamic housing organisation focused on improving tenant experiences.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Fast-paced role with a chance to develop your career in a meaningful way.
- Why this job: Make a real difference in housing by resolving complaints and influencing positive change.
- Qualifications: Experience in complaint management and strong organisational skills.
The predicted salary is between 31872 - 38954 £ per year.
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review.
The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests
, while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales.
This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes.
Key Responsibilities
- Lead on the collation, coordination and management of
- Housing Ombudsman information requests
- Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints.
- Monitor and coordinate compliance actions, including inspection orders and complex works.
- Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales.
- Provide constructive challenge and maintain oversight of actions through to completion.
- Support the management, response and resolution of complex complaints.
- Maintain accurate records and ensure relevant systems are kept ful...
Complaints Officer in Leicester employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
