At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage tenant enquiries.
- Company: Established social housing provider in West Wales with a strong community focus.
- Benefits: Hybrid working, immediate start, and a chance to make a difference.
- Other info: Opportunity for personal growth in a dynamic and impactful environment.
- Why this job: Join a supportive team and enhance your leadership skills in a meaningful sector.
- Qualifications: Experience in customer service leadership and knowledge of CRM systems required.
The predicted salary is between 30000 - 40000 € per year.
Niyaa People, an established social housing provider in West Wales, is looking for a Customer Service Team Leader to oversee their contact team during a transition period. This temporary role involves managing a small team of 4-5 Customer Service Advisors, ensuring excellent customer service and handling various tenant enquiries.
The successful candidate will need prior experience in a similar role and familiarity with CRM systems like Microsoft Dynamics. Hybrid working is offered, with an immediate start available.
Interim Customer Service Team Lead - Hybrid (Social Housing) employer: Niyaa People
Niyaa People is an exceptional employer that values its employees and fosters a supportive work culture, particularly in the dynamic field of social housing. With a focus on employee growth and development, the company offers hybrid working arrangements that promote work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in West Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Customer Service Team Lead - Hybrid (Social Housing)
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research Niyaa People and understand their values and mission. Tailor your answers to show how your experience aligns with their needs, especially in managing customer service teams.
✨Tip Number 3
Show off your CRM skills! If you've worked with Microsoft Dynamics or similar systems, be ready to discuss specific examples of how you've used them to improve customer service. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Interim Customer Service Team Lead - Hybrid (Social Housing)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and team leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your familiarity with CRM systems like Microsoft Dynamics.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Lead position. Share specific examples of how you've successfully managed teams and improved customer service in the past.
Showcase Your Leadership Skills:In your application, emphasise your leadership style and how you motivate your team. We’re looking for someone who can inspire their team during this transition period, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific challenges it faces. Familiarise yourself with Niyaa People’s values and mission, as well as any recent news or developments in the sector. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Since this role involves managing a small team, be ready to discuss your previous leadership experiences. Prepare examples of how you've successfully led a team, resolved conflicts, or improved customer service processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Get Comfortable with CRM Systems
As familiarity with CRM systems like Microsoft Dynamics is crucial, make sure you can talk about your experience with such tools. If you’ve used similar systems, highlight those experiences and be ready to explain how you can quickly adapt to new software.
✨Prepare for Hybrid Working Questions
Since this position offers hybrid working, think about how you manage your time and productivity in a remote setting. Be prepared to discuss your strategies for maintaining communication and team cohesion when working from home.
