At a Glance
- Tasks: Manage housing estates, engage with tenants, and ensure safe communities.
- Company: Established Midlands-based housing association with a focus on community support.
- Benefits: Temporary contract with potential extension, hybrid working, and 35-hour week.
- Other info: Opportunity to work across Birmingham and surrounding areas with career growth potential.
- Why this job: Make a real difference in people's lives while developing your housing management skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are recruiting on behalf of a large and established Midlands-based housing association for experienced Housing Officers to join their team on an initial temporary contract, with the potential to extend. This Housing Officer role offers an excellent opportunity for a housing professional to support safe, well-managed communities through effective estate management, tenant engagement and proactive interventions.
Key Responsibilities of a Housing Officer:
- Manage an allocated housing patch, carrying out estate inspections and identifying issues affecting residents and properties.
- Monitor communal areas and ensure health, safety and estate standards are maintained.
- Address estate-related issues including fly-tipping, pest control, cleaning, grounds maintenance and environmental concerns.
- Build positive relationships with tenants and support tenancy sustainment.
- Carry out property visits, home checks and inspections where required.
- Respond to housing condition concerns including damp, mould and property-related issues.
- Support building safety requirements, fire safety actions and emergency response processes.
- Work with internal teams, contractors, Local Authorities, Police and external agencies to resolve community issues.
- Maintain accurate records and update housing management systems.
- Support temporary moves and alternative accommodation arrangements where required.
To be successful as a Housing Officer you will need:
- Previous experience in housing management, estates, tenancy management, homelessness, property services or a similar role.
- Experience working directly with tenants and managing housing-related issues.
- Knowledge of housing legislation, tenancy management and regulatory requirements.
- Experience dealing with estate inspections, ASB, environmental issues or complex tenant situations.
- Strong communication and relationship-building skills.
- Ability to manage a busy patch independently and prioritise competing demands.
- Good IT and administration skills, including experience using housing or case management systems.
- Full UK driving licence and ability to travel across Birmingham and the wider West Midlands.
- Knowledge and experience of working with Awaab's law and Housing Ombudsmen code.
- Experience with Northgate or similar housing systems is desirable but not essential.
What's on offer:
- Temporary contract initially for 2 months, with potential extension.
- 35 hours per week, Monday to Friday.
- Hybrid working with a combination of home working, office attendance and regular patch visits.
- Locations covered include Birmingham and surrounding areas such as Wolverhampton, Halesowen and West Bromwich.
If this Housing Officer role is of interest, please apply or contact TPBN1_UKTJ.
Housing Officer in Ilkley employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
