At a Glance
- Tasks: Lead a team managing 1,800 properties and resolve complex landlord-tenant issues.
- Company: Established housing and property management organisation in Ilford, Essex.
- Benefits: Competitive salary, enhanced annual leave, private healthcare, and career development.
- Other info: Supportive environment with opportunities for professional growth.
- Why this job: Step into a hands-on leadership role and make a real impact in social housing.
- Qualifications: Proven social housing experience and strong people-management skills required.
We are recruiting on behalf of an established housing and property management organisation for an experienced Property Services Team Leader to lead a team of four Property Administrators overseeing approximately 1,800 properties based in Ilford, Essex.
This is a hands-on leadership role suited to a confident property professional with social housing experience , strong people-management skills and the ability to resolve complex issues and drive performance.
Key Responsibilities
- Lead and support four Property Administrators across a portfolio of c.1,800 properties.
- Monitor workloads, KPIs, outstanding actions and escalations.
- Resolve complex landlord, tenant and property matters.
- Manage complaints, disputes and escalated cases.
- Coach, develop and performance-manage team members, including PIPs where required.
- Chair weekly team meetings and report performance to senior management.
- Liaise with landlords, tenants, local authorities, contractors and internal teams.
- Oversee repairs, quotations, cost recovery and compliance.
- Identify service improvements and ensure consistent processes across the department.
The successful Property Services Team Leader will have:
- Essential: Proven social housing experience.
- 3-5 years' residential/property management experience , including 2+ years in a supervisory or team leadership role.
- Experience managing a team, including appraisals and formal performance management.
- Experience overseeing a substantial property portfolio and multiple caseloads.
- Strong experience handling landlord/tenant disputes and formal complaints.
- Knowledge of property maintenance, landlord and tenant legislation and housing regulation.
- Experience with Guaranteed Rent, private sector leasing or residential lettings.
- Excellent organisation, communication and problem-solving skills.
- Confidence managing competing priorities and challenging performance or delays.
Desirable: ARLA Propertymark, ILM/CMI qualification, relevant degree, supported or temporary accommodation experience.
Why Apply?
- £35,000 - £40,000 per annum
- Permanent, full-time office based
- Monday-Friday, 5 days per week office-based
- 20 days' annual leave + bank holidays
- Enhanced annual leave with service
- Birthday leave
- 4% employer pension
- Private healthcare and EAP after probation
- Supportive working environment and career development
If you're an experienced social housing/property management professional ready to take the next step into a hands-on leadership role, apply now or contact Olivia at
Property Services Team Leader in Ilford employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
