At a Glance
- Tasks: Lead a dynamic team delivering top-notch housing advice and homelessness prevention services.
- Company: Established housing organisation focused on making a difference in the community.
- Benefits: Temporary contract with potential for extension, hybrid working, and immediate start options.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Make a real impact by supporting vulnerable individuals and driving service improvements.
- Qualifications: Experience in Housing Options or Homelessness Services and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are currently recruiting on behalf of a well-established housing organisation for an experienced Housing Options Team Leader to join their Housing Options and Homelessness Service on a temporary basis. This is an excellent opportunity for a motivated housing professional with strong homelessness legislation knowledge and proven leadership experience to lead a frontline team delivering high-quality housing advice, homelessness prevention and relief services.
As Housing Options Team Leader, you will provide visible and supportive leadership to a busy Housing Options team, ensuring statutory homelessness duties are delivered effectively and customers receive an excellent standard of service. You will oversee complex homelessness cases, support staff development, monitor performance and ensure compliance with relevant housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will play a key role in driving service improvement, supporting prevention-focused outcomes and helping reduce the use of temporary accommodation.
Key Responsibilities of a Housing Options Team Leader:
- Lead, motivate and support a team of Housing Options Officers and Advisors
- Oversee homelessness assessments, duty decisions and case management
- Support staff with complex homelessness and safeguarding cases
- Ensure statutory duties are met in line with legislation and guidance
- Monitor team performance, KPIs and service standards
- Conduct case audits and support continuous service improvement
- Work collaboratively with internal departments and external agencies
- Support customers facing homelessness, domestic abuse, rough sleeping and other vulnerabilities
- Handle complaints, escalations and homelessness reviews where required
- Contribute to reporting, service planning and operational improvements
About You
To be considered for this role, you will need:
- Significant experience within Housing Options or Homelessness Services
- Strong knowledge of: Homelessness Reduction Act 2017, Part VII Housing Act 1996, Localism Act 2011, Relevant homelessness case law
- Experience managing or supervising staff in a frontline housing environment
- Strong understanding of prevention and relief duties
- Experience handling complex homelessness cases and decision-making
- Excellent communication, leadership and organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Experience working with vulnerable households and safeguarding concerns
Desirable
- CIH qualification or working towards one
- Knowledge of allocations legislation (Part VI Housing Act)
- Experience using homelessness case management systems
Contract Details
- Temporary contract with strong potential for extension
- Full-time hours
- Hybrid working available
- Immediate or short-notice applicants preferred
If this Housing Options Team Leader role is of interest, please apply or contact katie.cox@niyaapeople.co.uk
Housing Options Team Leader employer: Niyaa People
Join a well-established housing organisation that prioritises employee development and offers a supportive work culture. As a Housing Options Team Leader, you will benefit from a collaborative environment focused on service improvement and the well-being of vulnerable communities, all while enjoying flexible hybrid working arrangements. This role not only allows you to lead a dedicated team but also provides opportunities for professional growth in a meaningful sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of homelessness legislation. Make sure you can discuss how you’ve applied this in past roles, especially in leading teams and managing complex cases.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've motivated and supported your team in previous positions. Highlight any improvements you've driven in service delivery or team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Options Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Housing Options and Homelessness Services. We want to see how your skills align with the key responsibilities mentioned in the job description, so don’t hold back on showcasing your leadership experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your knowledge of homelessness legislation makes you a perfect fit. We love seeing genuine enthusiasm for the work we do.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead a team and handle complex cases. Numbers and outcomes speak volumes, so if you’ve improved service standards or reduced temporary accommodation usage, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Niyaa People
✨Know Your Legislation
Make sure you brush up on the key pieces of legislation mentioned in the job description, like the Homelessness Reduction Act 2017 and the Housing Act 1996. Being able to discuss these confidently will show that you’re not just familiar with the laws but also understand how they apply in real-world scenarios.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or managed complex cases. Highlight how you motivated your team and improved service delivery. This will demonstrate your capability to provide visible and supportive leadership as required for the role.
✨Prepare for Scenario Questions
Expect to be asked about handling difficult situations, such as managing complaints or safeguarding concerns. Think through some scenarios you’ve faced and how you resolved them. This will help you articulate your problem-solving skills and your approach to supporting vulnerable households.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the organisation’s approach to homelessness prevention and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
