At a Glance
- Tasks: Manage complaints inbox and support the complaints function with administrative tasks.
- Company: Reputable housing organisation focused on customer service and regulatory compliance.
- Benefits: Earn £20-£23 per hour, enjoy hybrid working, and gain valuable experience.
- Other info: 6-8 month contract with opportunities for professional growth in a regulated environment.
- Why this job: Join a dynamic team and make a difference in residents' lives through effective complaint management.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities required.
The predicted salary is between 23 - 23 £ per hour.
We are recruiting on behalf of a housing organisation for a Complaints Administrator to provide temporary support to the complaints and regulatory function.
This is an excellent opportunity for an organised and detail-focused administrator to support the management of resident complaints and Housing Ombudsman correspondence.
The role will primarily involve managing the complaints inbox, administering Housing Ombudsman portal messages and ensuring information is accurately recorded and directed to the appropriate teams.
Key
Responsibilities:
Manage and monitor the complaints inbox, ensuring enquiries are accurately logged and directed to the appropriate teams.
Administer and respond to Housing Ombudsman portal messages and correspondence.
Support the collation and maintenance of complaint information and records.
Ensure complaint and Ombudsman information is accurately recorded on relevant systems.
Liaise with internal teams to obtain information and updates within required timescales.
Monitor outstanding actions and follow up with colleagues to ensure deadlines are met.
Provide general administrative support to the complaints function.
Handle sensitive and confidential information appropriately.
Support the team to maintain high standards of customer service and regulatory compliance.
The successful Complaints Administrator will have: Strong administration experience with excellent organisation and time management skills.
Excellent attention to detail and the ability to manage competing priorities.
Strong written and verbal communication skills.
Confidence using IT systems and Microsoft Office.
The ability to work accurately under pressure and to tight deadlines.
A proactive approach with the ability to work independently and as part of a team.
Experience working within housing, complaints or a regulated environment would be a
strong advantage .
Knowledge or experience of
Housing Ombudsman processes and regulatory relationships
would be highly desirable.
A customer-focused approach and the ability to handle sensitive information professionally.
Why Apply? £20-£23 per hour (umbrella) 6-8 month contract Hybrid working opportunity to gain valuable experience within a housing complaints and regulatory environment
If this Complaints Administrator role sounds like your next step, apply now or contact Olivia at for more information.
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Complaints Officer in Guildford employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer in Guildford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Complaints Officer in Guildford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People.
How to prepare for a job interview at Niyaa People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
