At a Glance
- Tasks: Support residents and ensure excellent customer experience during home works.
- Company: Join a well-established housing team in Grimsby.
- Benefits: Stable long-term contract, mileage expenses, and rewarding work.
- Other info: Opportunity for career growth in the housing sector.
- Why this job: Make a direct difference in residents' lives while gaining valuable experience.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 20 - 20 £ per hour.
Join a well-established housing team in a rewarding role where you’ll play a key part in supporting residents and ensuring they receive an excellent customer experience throughout works to their homes. This Customer Liaison Officer position offers the opportunity to work on a long-term temporary contract, providing consistent and stable work.
Based in Grimsby, with occasional travel to Boston, you’ll act as an important link between residents, contractors, and the wider project team. You’ll help keep residents informed, respond to queries, build positive relationships, and ensure customers are supported throughout the process.
We’d love to hear from anyone with a background as a Customer Liaison Officer, Resident Liaison Officer, Housing Officer, Housing Assistant, Customer Service Officer, Tenant Liaison Officer, or experience in social housing, property, construction, customer service, or a similar customer-facing environment.
As a Customer Liaison Officer, you will be:
- Acting as a key point of contact for residents throughout works
- Keeping customers informed about planned works, schedules, and any changes
- Responding to resident queries and resolving issues in a professional and timely manner
- Building strong relationships with residents, contractors, site teams, and other stakeholders
- Supporting the smooth delivery of works by ensuring clear and effective communication
- Maintaining accurate records of customer interactions and updates
I’d love to speak to anyone who has:
- Experience in a customer-facing role, ideally within housing, property, construction, or a similar environment
- Excellent communication and interpersonal skills
- A professional, approachable, and customer-focused attitude
- Strong organisational skills and the ability to manage multiple priorities
- Previous Customer Liaison Officer experience is advantageous but not essential
Key requirements for this Customer Liaison Officer role:
- A full UK driving licence
- Access to your own vehicle
- Business insurance for work-related travel
- The ability to travel between Grimsby and Boston when required
The role is offering the following benefits:
- Full-time hours
- Long-term temporary contract with consistent, stable work
- Mileage expenses paid for business travel
- Opportunity to gain further experience within the housing sector
- A rewarding customer-focused role where you’ll make a direct difference to residents' experience
This role is offering an hourly rate of £18.00–£20.00 per hour, depending on experience.
Travel & Location: This role is based in Grimsby, with occasional travel to Boston. The successful candidate will need access to their own vehicle and appropriate business insurance, with mileage expenses available to claim for work-related travel.
Customer Liaison Officer in Grimsby employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Grimsby
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Officer in Grimsby
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People.
How to prepare for a job interview at Niyaa People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
