We are recruiting on behalf of a leading social housing provider for an experiencedASB Officerto deliver a proactive, customer-focused service across a defined locality.
The role will focus ontackling complex and persistent anti-social behaviour, tenancy breaches and neighbourhood issues, working closely with customers, colleagues and partner agencies to achieve positive outcomes and improve communities.
Key Responsibilities of an ASB Officer:
- Manage complexASB, tenancy breaches, non-access and fraud cases, using proportionate interventions and enforcement where appropriate.
- Provide a proactive and customer-focused service, working to resolve persistent ASB and support positive tenancy outcomes.
- Prepare and progress legal cases, includingnotices, court papers and witness statements, and represent the organisation at court where required.
- Build strong relationships with customers, local communities and partner agencies to resolve complex cases effectively.
- Maintain accurate case records and high-quality data, ensuring compliance with relevant legislation, regulation and organisational policies.
- Identify emerging neighbourhood issues and work collaboratively to develop practical solutions and improve community safety.
- Contribute to service improvements, customer satisfaction and locality performance targets.
About You:
- Proven experience managingcomplex ASB cases, ideally within a social housing environment.
- Strong knowledge of tenancy management, ASB legislation, enforcement and legal processes.
- Experience preparing legal documentation and representing an organisation at court.
- Excellent communication, negotiation and partnership-working skills.
- A confident and empathetic approach to managing challenging situations and supporting customers.
- Experience working with external agencies, including police, local authorities and support services.
- Strong organisational skills and the ability to manage a varied and complex caseload.
- Good IT and data management skills, including Microsoft Office.
What’s on Offer:
- Permanent ASB Officer positionbased in Greenham.
- Hybrid working.
- Competitive salary.
- Competitive benefits package.
- Opportunity to join a leading social housing provider and make a genuine difference to customers and communities.
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ASB Officer in Greenham employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
