At a Glance
- Tasks: Schedule repairs and manage appointments to ensure efficient service delivery.
- Company: Join a supportive housing team focused on customer satisfaction.
- Benefits: Earn £19-£21 per hour with opportunities for career development.
- Other info: Fast-paced environment with potential for growth in the housing sector.
- Why this job: Make a real difference in tenants' lives while honing your organisational skills.
- Qualifications: Experience in scheduling or customer service, plus strong communication skills.
The predicted salary is between 21 - 21 £ per hour.
Are you an organised administrator with experience coordinating repairs, scheduling work or managing customer appointments? This Repairs Scheduler opportunity in Gloucester offers the chance to join a customer-focused housing team, where you'll play a key role in ensuring works are delivered efficiently while providing an excellent service to tenants.
Offering £19-£21 per hour and the opportunity to work within a supportive team, this is an excellent opportunity for someone with strong planning and communication skills who enjoys working in a fast-paced environment.
In this position, you will be:
- Scheduling responsive repair appointments for in-house operatives and external contractors, while liaising with tenants to arrange appointments and provide updates
- Managing day-to-day administration and operatives' diaries to maximise productivity and minimise downtime
- Raising and managing works orders through the housing management system
- Monitoring repair progress and escalating delays, repeat visits or customer concerns where required
- Coordinating servicing, MOTs and maintenance for the company fleet, while monitoring compliance, vehicle records and mileage information
- Processing repair and fleet-related invoices, resolving discrepancies and ensuring timely payment
I'd love to speak to someone who has:
- Previous experience within a repairs scheduling, housing administration or customer service role
- Excellent organisational skills and the ability to manage multiple priorities
- Experience using databases or housing management systems
- A proactive approach and strong communication skills, with the ability to build positive relationships with customers, contractors and colleagues
- An NVQ Level 3 qualification or GCSEs (or equivalent) in Maths and English. A qualification in Database Management or Business Administration would be advantageous
This position is ideal for someone looking to develop their career within housing while working in a busy, customer-focused environment where they can make a real difference to the service.
If you are interested in this Repairs Scheduler role, apply online now or contact Charlotte Sutton for more information.
Repairs Scheduler in Gloucester employer: Niyaa People
Join our dedicated housing team in Gloucester as a Repairs Scheduler, where you'll thrive in a supportive and dynamic work environment. We prioritise employee growth and offer competitive pay of £19-£21 per hour, alongside opportunities to enhance your skills in a fast-paced setting that values excellent customer service. With a focus on teamwork and community impact, this role allows you to make a meaningful difference while enjoying the benefits of a collaborative culture.
