At a Glance
- Tasks: Schedule repairs and manage appointments for a customer-focused housing team.
- Company: Join a supportive housing team in Gloucester dedicated to excellent tenant service.
- Benefits: Earn £19-£21 per hour with opportunities for career development.
- Other info: Fast-paced environment with the chance to grow your career in housing.
- Why this job: Make a real difference in tenants' lives while honing your planning and communication skills.
- Qualifications: Experience in scheduling, administration, or customer service; NVQ Level 3 or GCSEs preferred.
The predicted salary is between 21 - 21 £ per hour.
This Repairs Scheduler opportunity in Gloucester offers the chance to join a customer-focused housing team, where you'll play a key role in ensuring works are delivered efficiently while providing an excellent service to tenants.
Offering £19-£21 per hour and the opportunity to work within a supportive team, this is an excellent opportunity for someone with strong planning and communication skills who enjoys working in a fast-paced environment.
- Scheduling responsive repair appointments for in-house operatives and external contractors, while liaising with tenants to arrange appointments and provide updates.
- Managing day-to-day administration and operatives' diaries to maximise productivity and minimise downtime.
- Raising and managing works orders through the housing management system.
- Monitoring repair progress and escalating delays, repeat visits or customer concerns where required.
- Coordinating servicing, MOTs and maintenance for the company fleet, while monitoring compliance, vehicle records and mileage information.
- Processing repair and fleet-related invoices, resolving discrepancies and ensuring timely payment.
Previous experience within a repairs scheduling, housing administration or customer service role is required. Experience using databases or housing management systems is also necessary.
A proactive approach and strong communication skills, with the ability to build positive relationships with customers, contractors and colleagues are essential.
An NVQ Level 3 qualification or GCSEs (or equivalent) in Maths and English is required. A qualification in Database Management or Business Administration would be advantageous.
This position is ideal for someone looking to develop their career within housing while working in a busy, customer-focused environment where they can make a real difference to the service.
If you are interested in this Repairs Scheduler role, apply online now or contact Charlotte Sutton for more information.
Planning Administrator (Permanent, Contract, Temporary) in Gloucester employer: Niyaa People
Join our dedicated housing team in Gloucester, where we prioritise customer satisfaction and efficient service delivery. We offer a supportive work culture that fosters professional growth, competitive pay, and the chance to make a meaningful impact in the community. With opportunities for career development and a collaborative environment, this role is perfect for those looking to thrive in a fast-paced setting while enhancing their skills in repairs scheduling and administration.
