At a Glance
- Tasks: Be the go-to person for residents during maintenance works and ensure smooth communication.
- Company: Reputable UK housing contractor focused on social housing and regeneration.
- Benefits: Salary up to £30,000, car allowance, bonus, and generous leave.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Experience in resident liaison and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Are you an experienced tenant liaison professional looking for your next opportunity within social housing? This permanent Resident Liaison Officer position offers the chance to join a well-established UK housing and regeneration contractor delivering a planned maintenance programme for a local authority in Cheltenham. Offering £25,000-£30,000, plus a £5,200 car allowance, 5% bonus and excellent additional benefits, this is a fantastic opportunity to play a key role in delivering a customer-focused kitchen and bathroom replacement programme within occupied homes.
In this position, you will be:
- Acting as the primary point of contact between residents, site teams and the client throughout planned maintenance works
- Managing resident communications, including programme updates, access arrangements and setting expectations
- Coordinating and building positive relationships with residents and site teams to ensure smooth access and minimise disruption
- Handling resident queries and concerns professionally and timely, escalating issues where appropriate to maintain high levels of customer satisfaction
- Supporting the delivery team in achieving customer experience and resident satisfaction targets
I’d love to speak to someone who has:
- Proven experience as a Resident Liaison Officer within social housing or occupied planned maintenance works
- Experience supporting kitchen and bathroom replacement programmes or similar planned works
- Excellent communication and customer service skills, with the ability to manage resident expectations sensitively
- Strong organisational skills and the ability to coordinate multiple tasks effectively
- The confidence to work independently as the main resident contact on site
- The ability to start immediately, or within a short notice period
This role offers the following benefits:
- Salary between £25,000 - £30,000
- Working hours of 8:00am - 4:30pm
- £5,200 car allowance, and a 5% bonus entitlement
- 26 days annual leave plus Bank Holidays, with the option to purchase additional holiday
- Private medical insurance, Life assurance and Pension Scheme
This position is ideal for someone who enjoys working closely with residents, thrives in a customer-focused environment and is looking to join a reputable contractor delivering high-quality planned maintenance works across social housing.
If you are interested in this Resident Liaison Officer role, apply online now or contact Charlotte Sutton for more information.
Facilities Management Officer Full Time Temporary in Gloucester employer: Niyaa People
Join a reputable UK housing and regeneration contractor in Cheltenham, where you will play a vital role in enhancing community living through effective resident liaison. With a strong focus on employee well-being, we offer competitive salaries, generous benefits including a car allowance and private medical insurance, and a supportive work culture that prioritises professional growth and development. This is an excellent opportunity for those passionate about social housing to make a meaningful impact while enjoying a balanced work-life environment.
