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- Tasks: Handle customer complaints and enquiries with professionalism and empathy.
- Company: Well-established housing association with a supportive team.
- Benefits: Earn £17–£18 per hour for a short-term role over Easter.
- Why this job: Make a difference in the community while gaining valuable experience.
- Qualifications: Experience in complaints handling and strong communication skills.
- Other info: Temporary role for 3 weeks, perfect for students or those seeking short-term work.
The predicted salary is between 17 - 18 £ per hour.
We are recruiting on behalf of a well-established housing association for a temporary Complaints Handler to join their team over the Easter period. This is an exciting opportunity for anyone experienced in handling customer enquiries and complaints within the housing sector.
As a Complaints Handler, you will:
- Take ownership of incoming complaints, ensuring they are managed efficiently and effectively.
- Respond to tenants and residents in a professional, empathetic, and timely manner.
- Work closely with internal teams to resolve complaints and identify improvements.
- Maintain accurate records and follow organisational procedures.
This temporary Easter role as a Complaints Handler is for 3 weeks only, offering pay of £17–£18 per hour via umbrella. If you have experience in complaints handling, strong communication skills, and are looking for short-term work this Easter, apply now for this temporary Complaints Handler role in Liverpool, Merseyside.
Complaints Handler in Ford employer: Niyaa People
Contact Detail:
Niyaa People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Ford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Complaints Handler role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common complaints handling scenarios and think about how you'd respond. Show off your empathy and communication skills – they’re key for this role!
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We make it super easy to find roles like this one. Plus, you’ll get all the latest updates and tips from us to help you land that Complaints Handler gig.
We think you need these skills to ace Complaints Handler in Ford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in handling customer enquiries and complaints. We want to see how your skills align with the role of a Complaints Handler, so don’t hold back!
Show Empathy: Since this role requires a professional and empathetic approach, include examples in your application that demonstrate your ability to connect with tenants and residents. We love seeing candidates who can relate to others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills shine through without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting temporary role.
How to prepare for a job interview at Niyaa People
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Complaints Handler. Familiarise yourself with common complaints in the housing sector and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Empathy
As a Complaints Handler, empathy is crucial. Prepare examples from your past experience where you've successfully resolved complaints by understanding the customer's perspective. This will demonstrate your ability to connect with tenants and residents on a personal level.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be ready to discuss how you tailor your communication style to different audiences. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to respond professionally and effectively during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of complaints you might encounter, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the organisation's success.