At a Glance
- Tasks: Act as the main contact for residents during maintenance works and manage communications effectively.
- Company: Reputable UK housing contractor focused on social housing and regeneration.
- Benefits: Salary of £25,000-£30,000, car allowance, bonus, and generous leave.
- Other info: Ideal for those who thrive in customer-focused roles and enjoy community engagement.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Experience in resident liaison and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced tenant liaison professional looking for your next opportunity within social housing? This permanent Resident Liaison Officer position offers the chance to join a well-established UK housing and regeneration contractor delivering a planned maintenance programme for a local authority in Cheltenham.
Offering £25,000-£30,000, plus a £5,200 car allowance, 5% bonus and excellent additional benefits, this is a fantastic opportunity to play a key role in delivering a customer-focused kitchen and bathroom replacement programme within occupied homes.
In this position, you will be:
- Acting as the primary point of contact between residents, site teams and the client throughout planned maintenance works
- Managing resident communications, including programme updates, access arrangements and setting expectations
- Coordinating and building positive relationships with residents and site teams to ensure smooth access and minimise disruption
- Handling resident queries and concerns professionally and timely, escalating issues where appropriate to maintain high levels of customer satisfaction
- Supporting the delivery team in achieving customer experience and resident satisfaction targets
I'd love to speak to someone who has:
- Proven experience as a Resident Liaison Officer within social housing or occupied planned maintenance works
- Experience supporting kitchen and bathroom replacement programmes or similar planned works
- Excellent communication and customer service skills, with the ability to manage resident expectations sensitively
- Strong organisational skills and the ability to coordinate multiple tasks effectively
- The confidence to work independently as the main resident contact on site
- The ability to start immediately, or within a short notice period
This role offers the following benefits:
- Salary between £25,000 - £30,000
- Working hours of 8:00am - 4:30pm
- £5,200 car allowance, and a 5% bonus entitlement
- 26 days annual leave plus Bank Holidays, with the option to purchase additional holiday
- Private medical insurance, Life assurance and Pension Scheme
This position is ideal for someone who enjoys working closely with residents, thrives in a customer-focused environment and is looking to join a reputable contractor delivering high-quality planned maintenance works across social housing.
If you are interested in this Resident Liaison Officer role, apply online now or contact Charlotte Sutton for more information.
Facilities Management Officer Full Time Temporary employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Management Officer Full Time Temporary
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Facilities Management Officer Full Time Temporary
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People.
How to prepare for a job interview at Niyaa People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
