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- Tasks: Support residents with enquiries and assist Housing Officers in delivering excellent service.
- Company: Join a busy housing team focused on customer care and community support.
- Benefits: Enjoy hybrid working, strong team support, and valuable experience in social housing.
- Why this job: Make a real difference in people's lives while gaining essential skills in housing services.
- Qualifications: Strong customer service skills and a positive attitude towards teamwork.
- Other info: Minimum 2-month contract with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
This is a great opportunity to join a busy housing team on a minimum 2-month contract, offering hybrid working, strong team support, and valuable experience within social housing.
As a Housing Assistant, you’ll play a key role in delivering a responsive, customer-focused service by supporting Housing Officers and Managers with front-line enquiries, housing administration, income processes and lettings support. This role is primarily office- and home-based and does not include patch management.
Key Responsibilities- Act as the first point of contact for residents, responding to enquiries across repairs, rent, lettings and tenancy services.
- Deliver excellent customer service via phone, digital channels and written correspondence, including handling challenging conversations with empathy.
- Support income management by following up Housing Benefit and Universal Credit notifications, managing Direct Debits and processing rent adjustments and refunds.
- Maintain accurate customer, tenancy and financial data on housing systems in line with procedures and data protection requirements.
- Support lettings activity including waiting lists, transfers, mutual exchanges, marketing properties and completing statutory returns.
- Assist with former tenant arrears cases, negotiating repayments and preparing information for write-offs.
- Support property services administration including rechargeable repairs, invoicing and resident consultations.
- Encourage and support customers to use digital services and self-service platforms.
- Strong customer service and administrative experience.
- Confidence handling high volumes of telephone calls and complex or sensitive enquiries.
- Experience resolving problems using empathy and negotiation skills.
- Some knowledge of housing services, tenancy or housing law (desirable).
- Good IT skills and experience working with housing management systems.
- Organised, detail-focused and able to prioritise a varied workload.
- A positive team player who actively contributes to service improvement.
- Hybrid working with a mix of office-based and home working.
- No patch or estate-based responsibilities.
- Own diary management.
- Minimum 2 month contract.
Housing Assistant in Dudley employer: Niyaa People
Contact Detail:
Niyaa People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant in Dudley
✨Tip Number 1
Network like a pro! Reach out to current or former Housing Assistants on LinkedIn or through local housing forums. They can give you insider tips and might even know about unadvertised roles.
✨Tip Number 2
Prepare for those tricky questions! Think about scenarios where you've handled customer complaints or resolved issues with empathy. Practising your responses will help you shine in interviews.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common housing management systems and digital platforms. Mentioning your IT prowess can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Housing Assistant in Dudley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Empathy: Since this role involves handling sensitive enquiries, it’s important to demonstrate your empathy and problem-solving skills. Share examples from your past experiences where you’ve successfully navigated challenging conversations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and make sure your contact details are easy to find. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Housing Assistant. Understand the basics of housing services, tenancy laws, and the importance of customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Empathy
Since you'll be handling sensitive enquiries, practice how to respond to challenging situations with empathy. Think of examples from your past experiences where you've successfully resolved issues for customers, and be ready to share these during the interview.
✨Show Off Your IT Skills
Brush up on your IT skills, especially if you've worked with housing management systems before. Be prepared to discuss any relevant software you've used and how it helped you maintain accurate data or improve processes.
✨Be Organised and Detail-Focused
Demonstrate your organisational skills by discussing how you prioritise tasks and manage your workload. You might want to prepare a few examples of how you've kept track of multiple responsibilities in previous roles, as this is crucial for a Housing Assistant.
