At a Glance
- Tasks: Be the go-to person for residents during refurbishment projects, ensuring smooth communication and support.
- Company: Join a leading organisation focused on social housing and community improvement.
- Benefits: Earn £18 per hour, with mileage expenses covered and a supportive team environment.
- Other info: Immediate start available; perfect for those passionate about community engagement.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Experience in social housing or customer-facing roles, with strong communication skills.
The predicted salary is between 18 - 18 £ per hour.
We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield.
This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service.
As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works.
You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption.
The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works.
Key Responsibilities of the Customer Liaision Officer role
Act as the main contact for residents throughout planned and retrofit works.
Build positive relationships with tenants and local communities.
Communicate works information clearly and manage resident expectations.
Handle customer enquiries, concerns, and complaints professionally.
Coordinate access arrangements and support the smooth delivery of works.
Resolve resident issues, escalating where required.
Maintain accurate records of communications and issue resolutions.
Liaise with site teams and contractors to deliver excellent customer service.
To be successful in this Customer Liaision Officer role, you will have:
Previous experience working within the social housing sector.
Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role.
Strong communication and interpersonal skills with the ability to build rapport with residents.
Experience dealing with sensitive situations and resolving customer concerns.
Excellent organisational skills with the ability to manage multiple priorities.
Strong negotiation skills and a proactive approach to problem-solving.
Good IT skills, including Microsoft Office.
Full UK driving licence and access to a vehicle.
What's on Offer?
£18 per hour Temporary full-time opportunity.
Mileage expenses paid.
Opportunity to work on an important planned and retrofit refurbishment programme.
Supportive and established team environment.
Immediate opportunity available.
If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at TPBN1_UKTJ
Customer Liaison Officer employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People.
How to prepare for a job interview at Niyaa People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
