At a Glance
- Tasks: Support residents during maintenance and refurbishment works, ensuring clear communication.
- Company: Leading property services contractor in the Social Housing sector.
- Benefits: Initial 4-week contract with potential for extension and supportive team environment.
- Other info: Opportunity for consistent work and career growth in a busy operational team.
- Why this job: Make a real difference in residents' lives while building valuable relationships.
- Qualifications: Experience in customer-facing roles, especially in housing or property services.
The predicted salary is between 24000 - 36000 £ per year.
Join a leading property services contractor delivering works within the Social Housing sector, in a rewarding Customer Liaison Officer role where you'll play a key part in supporting residents throughout planned maintenance and refurbishment works across Crewe. This Customer Liaison Officer opportunity is an initial 4-week temporary contract, with strong potential to extend, offering consistent work within a busy and supportive operational team.
The role is ideal for someone who enjoys working directly with customers, building relationships, and ensuring residents receive clear communication and a positive experience during improvement works to their homes.
As a Customer Liaison Officer, you will act as the main point of contact between tenants and operational teams, helping to minimise disruption, manage expectations, and maintain excellent customer satisfaction throughout the project lifecycle.
We'd love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service Advisor, or anyone with strong customer-facing experience within housing, construction, or property services environments.
As a Customer Liaison Officer, you will be:
- Acting as the main link between residents, contractors and site teams
- Keeping tenants informed before, during and after works take place
- Supporting access arrangements and resolving customer queries
Customer Liaison Officer employer: Niyaa People
As a leading property services contractor in the Social Housing sector, we pride ourselves on fostering a supportive and collaborative work environment in Crewe. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values clear communication and teamwork, ensuring that our Customer Liaison Officers can thrive while making a meaningful impact in the community. Join us to be part of a dedicated team that prioritises customer satisfaction and offers the chance for contract extension and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and communication. Think about scenarios where you've successfully managed customer expectations or resolved issues, as these will showcase your skills perfectly.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, express your passion for helping residents and improving their living conditions. A positive attitude can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Customer Liaison Officer. Plus, it shows you're serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles, especially in housing or property services. We want to see how you've built relationships and communicated effectively with customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Customer Liaison Officer role and how your skills align with our needs. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Relevant Experience:When filling out your application, be sure to mention any specific experiences that relate to managing customer expectations and resolving queries. We love seeing examples of how you've made a positive impact in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be one step closer to joining our supportive team in Crewe!
How to prepare for a job interview at Niyaa People
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the responsibilities mentioned in the job description, especially around communication and relationship-building with residents. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed customer relationships or resolved issues. Be ready to share these examples during the interview, as they will showcase your skills and how you can apply them in this role.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents, showing that you’re proactive and engaged.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss how you would handle potential challenges that may arise during maintenance works. Think about how you would manage tenant expectations or resolve conflicts. This will highlight your ability to maintain customer satisfaction, which is crucial for the role.
