At a Glance
- Tasks: Lead a team to enhance customer satisfaction and manage complaints in social housing.
- Company: Niyaa People, dedicated to improving customer experiences in the housing sector.
- Benefits: Competitive hourly rate of £30.00 and a supportive team environment.
- Other info: Minimum 3-month contract with opportunities for growth.
- Why this job: Make a genuine impact on customer experience while developing your leadership skills.
- Qualifications: Experience in leading complaints teams and strong problem-solving abilities.
The predicted salary is between 60000 - 60000 £ per year.
Niyaa People is seeking a Customer Experience Team Leader (Complaints) in Park Central, UK, to lead a dedicated team responsible for enhancing customer satisfaction in the housing sector.
This role offers a minimum 3-month contract with a competitive hourly rate of £30.00.
The ideal candidate will manage complaints, drive service improvements, and deliver coaching to advisors.
Applicants should have a strong background in leading complaints teams within social housing, demonstrating excellent people management and problem-solving skills.
Come make a genuine impact on customer experience with a supportive team!
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We think you need these skills to ace Customer Experience & Complaints Team Lead - Social Housing
Communication Skills
Problem-Solving Skills
Team Leadership
Adaptability
Leadership Skills
Attention to Detail
Project Management
