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- Tasks: Lead and enhance customer experiences, driving meaningful change across the organisation.
- Company: A forward-thinking Housing Association dedicated to customer excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a dynamic team focused on continuous improvement and customer satisfaction.
- Why this job: Make a real impact on people's lives by championing the customer voice.
- Qualifications: Experience in customer experience roles or a passion for high-quality service.
The predicted salary is between 40000 - 50000 £ per year.
Join a forward-thinking Housing Association in a pivotal role that will directly shape and enhance the customer experience across the organisation. This Customer Excellence Manager position offers the opportunity to lead meaningful change, champion the customer voice, and drive continuous improvement across services that truly impact people's lives.
This is an exciting opportunity for a Customer Excellence Manager to take ownership of customer journeys, ensuring every interaction is seamless, consistent, and centred around customer needs. Working closely with operational teams, you'll play a key role in embedding a culture of excellence, ensuring customers feel safe, informed, and valued at every touchpoint.
We'd love to hear from individuals with experience as a Customer Experience Manager, Continuous Improvement Manager, Service Improvement Lead, or those looking to step into a Customer Excellence Manager role particularly if you're passionate about delivering high-quality, customer-focused services.
As a Customer Excellence Manager, you will be:
- Leading and developing a team of Customer Excellence Leads, ensuring high performance and continuous development
- Owning and improving customer journeys across the organisation
- Driving a culture of continuous improvement using tools such as Lean, PDCA, or Six Sigma
- Working collaboratively with operational teams
Customer Excellence Manager employer: Niyaa People
Contact Detail:
Niyaa People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those already working as Customer Excellence Managers. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss specific examples of how you've improved customer experiences in the past. Real-life stories resonate more than just buzzwords.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in the Customer Excellence Manager role. You never know what opportunities might arise!
✨Tip Number 4
Prepare for the interview! Research the organisation's current customer journey and think about how you can contribute to enhancing it. Tailor your answers to show how your experience aligns with their goals of continuous improvement.
We think you need these skills to ace Customer Excellence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Excellence Manager role. Highlight your experience in customer experience and continuous improvement, and don’t forget to showcase any relevant tools like Lean or Six Sigma that you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing customer experiences and how you can lead meaningful change. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive continuous improvement. Use metrics where possible to show how you’ve made a real impact on customer journeys.
Apply Through Our Website: We’d love to see your application! Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at Niyaa People
✨Know Your Customer Journey
Before the interview, take some time to map out the customer journey relevant to the role. Understand how each touchpoint impacts the overall experience and be ready to discuss specific examples of how you would enhance these interactions.
✨Showcase Your Leadership Skills
As a Customer Excellence Manager, you'll be leading a team. Prepare to share your leadership style and experiences. Think of instances where you've motivated a team or driven change, and be ready to explain how you can apply those skills in this new role.
✨Familiarise Yourself with Improvement Methodologies
Brush up on Lean, PDCA, and Six Sigma principles. Be prepared to discuss how you've used these tools in past roles to drive continuous improvement. This will show that you not only understand the concepts but can also implement them effectively.
✨Emphasise Customer-Centric Mindset
Make sure to convey your passion for customer service. Share stories that highlight your commitment to putting customers first and how you've successfully advocated for their needs in previous positions. This will resonate well with the organisation's focus on enhancing customer experience.