At a Glance
- Tasks: Support lettings and tenancy services while managing customer enquiries and property marketing.
- Company: Join a supportive housing organisation focused on excellent customer service.
- Benefits: Permanent role with professional development opportunities and a collaborative team environment.
- Other info: Dynamic role with a positive team atmosphere and good transport links.
- Why this job: Make a real impact in the community while building your career in social housing.
- Qualifications: Experience in housing, customer service, or administration with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Step into a rewarding permanent role as a Lettings Service Assistant, offering the opportunity to join a supportive and customer-focused housing organisation where you will play a key role in supporting the smooth delivery of lettings and tenancy services. This position offers a varied workload across tenancy administration, customer support, property marketing and operational coordination, making it ideal for someone who enjoys working within a fast-paced housing environment. You’ll be joining a committed and collaborative team that values excellent customer service, strong communication and continuous improvement. This opportunity is perfect for someone looking to build or continue a career within social housing and housing operations while making a real difference to tenants and communities.
In this position, you will be:
- Providing day-to-day administrative support to the Lettings team
- Managing customer enquiries and supporting tenants throughout the lettings process
- Advertising and marketing available properties across relevant platforms
- Supporting referrals, tenancy documentation and Affordable Rent assessments
- Maintaining accurate records across systems, spreadsheets and tenancy accounts
- Managing communal keys, fobs and supporting operational compliance processes
- Completing CORE and local authority returns accurately and on time
- Working closely with internal teams to support smooth tenancy and operational delivery
I’d love to speak to anyone who has:
- Experience within housing, lettings, customer service or administration
- A strong customer-focused approach with excellent communication skills
- The ability to manage competing priorities within a busy environment
- Strong administration and organisational skills with good attention to detail
- Experience using IT systems and maintaining accurate records
- An understanding of social housing or tenancy management processes (desirable)
- A positive and proactive attitude with the ability to work both independently and within a team
This role is offering the following benefits:
- Permanent contract
- Supportive and collaborative team environment
- Opportunities for professional development and progression
- The opportunity to work within a rewarding housing environment making a real impact
Key Details:
- When: Available immediately
- Hours: 37 hours per week, Monday to Friday
- Location: Coventry
Travel & location: This role is based within the West Midlands area with good transport links and access to local amenities. The location is easily accessible by both road and public transport, making it a great opportunity for candidates across the surrounding areas.
If this role sounds like your next step, apply now or contact Olivia Taylor at oliviataylor@niyaapeople.co.uk or call 07451262475.
Lettings & Tenancy Support Specialist in Coventry employer: Niyaa People
Join a dynamic and supportive housing organisation in Coventry as a Lettings Service Assistant, where you will thrive in a collaborative environment that prioritises excellent customer service and professional growth. With a focus on making a meaningful impact in the community, this role offers diverse responsibilities and opportunities for career advancement within the social housing sector, all while enjoying the convenience of a well-connected location with access to local amenities.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings & Tenancy Support Specialist in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Lettings Service Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about customer service and teamwork, think of examples from your past experiences that showcase your skills in these areas. We want to see how you can make a real difference!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each application, showing why you’re the perfect fit for the Lettings Service Assistant position.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lettings & Tenancy Support Specialist in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in lettings, customer service, or administration. We want to see how your skills align with the role of Lettings Service Assistant, so don’t hold back!
Show Off Your Communication Skills:Since this role is all about supporting tenants and managing enquiries, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences to show us how you’ve effectively communicated in a busy environment.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks without dropping the ball. In your application, mention specific instances where you’ve successfully managed competing priorities and maintained accurate records.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to receive your application and get you on our radar!
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Lettings Service Assistant. Familiarise yourself with tenancy administration, customer support, and property marketing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about supporting tenants and managing enquiries, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to a customer-focused approach.
✨Be Organised and Detail-Oriented
Given the administrative nature of the job, it's crucial to highlight your organisational skills. Bring along any relevant documents or examples of your work that showcase your attention to detail. You might even want to mention how you manage competing priorities in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You could ask about the team dynamics, opportunities for professional development, or how they measure success in the Lettings team. It’s a great way to engage and leave a positive impression.
