At a Glance
- Tasks: Engage with residents and support major retrofit projects to improve home energy efficiency.
- Company: Leading social housing contractor focused on community impact.
- Benefits: 4-week contract, immediate start, Monday to Friday hours, and collaborative environment.
- Other info: Opportunity to work on impactful decarbonisation projects across Chester and Stoke.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join a leading social housing contractor in a rewarding role that puts residents at the heart of major retrofit and decarbonisation projects. This Customer Liaison Officer position offers the opportunity to work on a large-scale programme improving the energy efficiency of homes across the North West, helping residents understand and engage with works that will make their homes warmer, more sustainable, and more cost-effective to run.
This is a 4-week temporary contract with an immediate start available, offering consistent work with a well-established social housing contractor. You'll act as the key link between residents, communities, and operational teams, ensuring customers are kept informed, supported, and engaged throughout the delivery of works.
As a Customer Liaison Officer, you will be:
- Proactively following up on no-access properties to arrange retrofit survey appointments
- Acting as the main point of contact for residents throughout the programme
- Delivering clear and effective communication regarding planned works
- Building positive relationships with residents and local communities
- Managing customer enquiries, concerns, and complaints professionally and empathetically
- Coordinating access arrangements to support project delivery
- Resolving access-related issues and escalating concerns where appropriate
- Maintaining accurate records of resident communications and project activity
- Supporting community engagement initiatives across the programme
I'd love to speak to anyone who has:
- Previous experience working as a Customer Liaison Officer, Resident Liaison Officer, or in a similar customer-facing role
- Strong communication and stakeholder management skills
- Experience handling sensitive situations and difficult conversations
- Excellent negotiation and problem-solving abilities
- Good IT skills, including Microsoft Office
- The ability to work independently and manage a busy workload
Key requirements for this Customer Liaison Officer role:
- Previous Customer Liaison Officer experience
- Full UK Driving Licence
- Ability to start immediately
- Strong customer service and community engagement skills
Desirable experience:
- Previous experience within the Social Housing sector
- Experience supporting planned works, retrofit, decarbonisation, or maintenance programmes
The role is offering the following benefits:
- 4-week temporary contract
- Immediate start available
- Monday to Friday working pattern (8:00am - 4:30pm)
- Opportunity to work on a major retrofit and decarbonisation programme
- Experience working with a leading social housing contractor
- Resident-focused role with a strong community impact
- Supportive and collaborative working environment
This role is based in Chester, supporting projects across the Chester and Stoke regions. Due to the nature of the role, a full UK Driving Licence is essential.
Customer Liaison Officer in Chester employer: Niyaa People
Join a leading social housing contractor that prioritises residents and community engagement in a supportive and collaborative work environment. As a Customer Liaison Officer, you will have the chance to make a meaningful impact on local communities while working on significant retrofit and decarbonisation projects across Chester and Stoke. With a focus on employee growth and a commitment to improving energy efficiency in homes, this role offers a rewarding experience for those passionate about social housing and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Knowing about their retrofit and decarbonisation efforts will show you’re genuinely interested and ready to engage with residents.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you’ll need to convey information clearly and empathetically. Role-play with a friend to nail those tricky conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Liaison Officer in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience relevant to the Customer Liaison Officer role. We want to see how your background in customer service or social housing aligns with what we're looking for!
Showcase Your Communication Skills:Since this role is all about keeping residents informed and engaged, be sure to demonstrate your strong communication skills in your application. Use examples that show how you've effectively managed customer enquiries or resolved issues in the past.
Highlight Relevant Experience:If you've worked as a Customer Liaison Officer or in a similar role, make it front and centre in your application. We love seeing candidates who have hands-on experience in social housing or community engagement, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Niyaa People
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks like managing customer enquiries and coordinating access arrangements. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents and communities, be prepared to discuss your communication style. Think of examples where you've effectively handled sensitive situations or difficult conversations. This will highlight your ability to build positive relationships and manage stakeholder expectations.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a resident being upset about planned works. Practise your responses to these scenarios, focusing on empathy, problem-solving, and negotiation skills. This will show that you can think on your feet and handle challenges professionally.
✨Demonstrate Your Community Engagement Experience
If you've worked in social housing or community engagement before, be ready to share your experiences. Discuss any initiatives you've been part of that improved resident involvement or satisfaction. This will illustrate your commitment to making a positive impact in the community, which is crucial for this role.
