At a Glance
- Tasks: Provide top-notch customer service and administrative support in a busy housing environment.
- Company: Leading social housing organisation based in Liverpool.
- Benefits: Competitive pay, full-time hours, and potential for contract extension.
- Other info: Immediate start available with varied and rewarding work.
- Why this job: Join a supportive team and make a real difference in the community.
- Qualifications: Experience in social housing and strong communication skills required.
The predicted salary is between 24000 - 27800 £ per year.
We are currently recruiting for an experienced Housing Assistant to join a leading social housing organisation based in Liverpool. This is a fantastic opportunity for someone with a background in social housing who enjoys delivering excellent customer service and providing high-quality administrative support within a busy environment.
As Housing Assistant, you will provide administrative and reception support across the Housing Management, Lettings and Income teams. You will be the first point of contact for customers, ensuring enquiries are handled professionally while supporting the delivery of efficient housing services.
Key Responsibilities- Provide a professional front-of-house reception service and respond to customer enquiries in person, by telephone and email.
- Support the Housing Management, Lettings and Income teams with a range of administrative duties.
- Process housing applications, tenancy documentation and sign-up packs.
- Maintain accurate records and update housing management systems.
- Process Universal Credit verification requests and customer payments.
- Manage keys, fobs and documentation relating to void properties.
- Assist with reporting, meeting administration and minute taking.
- Raise repairs and caretaker jobs and liaise with internal teams.
- Support the triage of Anti-Social Behaviour (ASB) cases and safeguarding concerns.
- Deliver excellent customer service while ensuring compliance with housing policies and procedures.
- Experience working within the social housing sector.
- Previous experience in a housing administration or customer service role.
- Excellent organisational and administrative skills with the ability to manage a varied workload.
- Strong communication skills, both written and verbal.
- Experience dealing with customers face-to-face, over the phone and via email.
- Good IT skills, including Microsoft Office, with experience using housing management systems desirable.
- A professional, proactive and customer-focused approach.
- Competitive rate of pay.
- Full time office based work.
- Initial 8-week contract with the potential to be extended.
- Opportunity to join a respected social housing organisation.
- Immediate start available.
- Supportive team environment with varied and rewarding work.
If this Housing Assistant Role sounds like your next step, apply now or contact Olivia for more information.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Cheshire, Warrington
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Niyaa People!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Niyaa People that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Housing Assistant in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Niyaa People. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Niyaa People.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Niyaa People!
How to prepare for a job interview at Niyaa People
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Niyaa People resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Housing Assistant position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
