At a Glance
- Tasks: Support residents through housing projects, ensuring they are informed and engaged.
- Company: Established housing and property services organisation with a community focus.
- Benefits: £20 per hour, mileage expenses, and a temporary contract until November 2026.
- Other info: Immediate start available with extensive travel across Stoke and Chester.
- Why this job: Make a real difference in residents' lives while building strong community relationships.
- Qualifications: Strong customer service skills and a full UK driving licence required.
The predicted salary is between 20 - 20 £ per hour.
Join a well-established housing and property services organisation in a
Customer Liaison Officer
role where you'll play an important part in supporting residents throughout an ongoing programme of works across
Stoke and Chester .
This temporary position offers the opportunity to work directly with residents, helping to ensure they are kept informed, supported and engaged throughout the process.
You'll be acting as a key point of contact for residents, arranging access, following up on no-access properties, responding to enquiries and resolving issues professionally and sensitively.
The role is ideal for someone who enjoys working with people, building positive relationships and making sure residents receive a high level of customer service throughout the works.
We'd love to hear from anyone with a background as a
Customer Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service Officer, Housing Assistant, Community Engagement Officer
or someone with strong
customer service, housing, property or resident engagement
experience.
Previous CLO experience is desirable but
not essential , as strong communication skills, resilience and the ability to deal with residents professionally are key to the role.
Our client is delivering a programme of works across the
Stoke and Chester
areas.
As a Customer Liaison Officer, you will play an important role in engaging with residents, coordinating access and ensuring customers are kept informed throughout the works.
As a Customer Liaison Officer, you will be:
Proactively following up on no-access properties to arrange retrofit survey appointments.
Leading resident and community engagement initiatives and building strong relationships with local communities.
Delivering clear and effective communications to customers and residents regarding the nature and scope of works.
Acting as the main point of contact for residents, responding to enquiries and concerns professionally and empathetically.
Coordinating access arrangements to ensure works are delivered smoothly and on schedule.
Resolving access-related and resident issues promptly, escalating where necessary to ensure timely solutions.
Maintaining accurate records of communications, access arrangements and issue resolutions for project documentation.
I'd love to speak to anyone who has:
Good customer service experience and a willingness to travel.
Experience dealing with customers and residents in potentially sensitive situations.
Strong communication, resilience and negotiation skills.
Good proficiency in Microsoft Office.
Excellent organisational skills and the ability to manage multiple resident enquiries and appointments.
Previous experience within housing, property, construction, retrofit or resident liaison environments would be advantageous.
Previous Customer Liaison Officer (CLO) experience is desirable but not essential.
Key requirements for this Customer Liaison Officer role :
Full UK driving licence and access to a vehicle.
Willingness to travel extensively across Stoke and Chester.
Strong customer service and communication skills.
Ability to deal with sensitive situations professionally and effectively.
Availability to start as soon as possible.
Commitment to a minimum of 8 weeks.
The role is offering the following:
£20.00 per hour Monday to Friday, 8:00am – 4:30pm Temporary contract until November 2026 Immediate start available Extensive travel across Stoke and Chester Mileage can be expensed Opportunity to work on a well-established housing and property services contract Travel & Location:
This role will involve
extensive travel across the Stoke and Chester areas , visiting properties and engaging directly with residents.
Due to the nature of the role, a
full UK driving licence and access to your own vehicle are essential , with mileage expenses available.
If this
Customer Liaison Officer
role sounds like your next opportunity, please apply now or contact
Ryan Stewart on
or call 0121 798 3287 TPBN1_UKTJ
Locations
Customer Liasuinb Officer in Cheshire, Warrington employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liasuinb Officer in Cheshire, Warrington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liasuinb Officer in Cheshire, Warrington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People.
How to prepare for a job interview at Niyaa People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
