At a Glance
- Tasks: Lead a dynamic repairs team to deliver top-notch services and ensure customer satisfaction.
- Company: Respected housing provider based in Cardiff with a focus on community impact.
- Benefits: Enjoy hybrid working, generous holiday allowance, and a strong pension contribution.
- Other info: Join a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in housing while developing your leadership skills.
- Qualifications: Proven experience in managing repairs services and a passion for team development.
The predicted salary is between 40000 - 50000 £ per year.
A fantastic opportunity for a Repairs Manager has come available for a well-respected housing provider based in Cardiff! You will be based at their head office in Cardiff with hybrid working available.
As the Repairs Manager, if you have a strong track record of managing a DLO and building up and upskilling a team, I want to speak with you.
Benefits you'll receive as the Repairs Manager:
- Hybrid and flexible working
- 9.2% pension contribution
- 25 days AL + BH, raising with time in service to 27
- Life assurance
Lead on the delivery of a safe, high-performing and customer-focused multi-trade responsive repairs service, ensuring services align with organisational priorities and regulatory requirements.
Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision-making and provide assurance to senior leadership.
Manage the reactive repairs budget, ensuring effective financial control and value for money services.
Lead the procurement, appointment and performance management of external contractors, ensuring contractual compliance, quality standards, and value for money outcomes for customers.
Lead, manage and mentor the Repairs Team Operational Leads, setting clear direction and standards in line with industry best practice and ensuring robust training and development is in place.
To succeed as the Repairs Manager, you need:
- Significant experience within managing and delivering high quality repairs services
- Knowledge of the WHQS (Welsh Housing Quality Standard), including HHSRS
- Experience dealing with a customer contact centre
Maintenance Manager (Permanent, Contract) in Cardiff employer: Niyaa People
Join a well-respected housing provider in Cardiff as a Repairs Manager, where you will benefit from a supportive work culture that prioritises employee development and well-being. With hybrid working options, generous annual leave, and a strong pension contribution, this role offers a rewarding environment for those looking to make a meaningful impact in the community. You'll have the opportunity to lead a dedicated team, driving continuous improvement while ensuring high-quality service delivery in line with organisational priorities.
