At a Glance
- Tasks: Handle customer calls, respond to housing queries, and manage service requests.
- Company: Community-focused organisation in the housing sector.
- Benefits: Hybrid working, competitive pay, and a supportive team environment.
- Other info: Quick interview process with potential for immediate start.
- Why this job: Make a difference in residents' lives while developing your customer service skills.
- Qualifications: Strong customer service experience and phone handling skills required.
The predicted salary is between 28500 - 30000 £ per year.
We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests.
About the role
This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially end of this week or next week) and are likely to be an informal conversation with the hiring manager.
Responsibilities of a Customer Service Advisor:
- Handle predominantly inbound customer calls (and some outbound calls where needed)
- Respond to tenancy management enquiries
- Respond to maintenance/repairs enquiries
- Raise/submit repair orders
- Take rent payments over the phone
- Provide general customer service support and resolve queries at first point of contact where possible
Salary and benefits
- Hybrid working pattern: 3 days office / 2 days from home (Mon/Tue/Thu in office; Wed/Fri WFH)
- 35 hours per week
- £18-£19 p/h umbrella
- Minimum 4 month contract
Ideal candidate
- Strong customer service experience (essential)
- Comfortable working on phones in a busy inbound-call environment
- Able to handle a variety of enquiries including tenancy-related and repairs/maintenance queries
- Experience in housing is desirable but not essential
- Background in third sector/public sector/contracted services is preferred but not required
- Available to start at short notice
If this Customer Service Advisor role is for you please apply or contact Olivia at TPBN1_UKTJ.
Customer Service Advisor in Cardiff employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People.
How to prepare for a job interview at Niyaa People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
