At a Glance
- Tasks: Manage customer queries and support a responsive repairs service for residents.
- Company: A well-established Housing Association dedicated to customer satisfaction.
- Benefits: Full-time hours, remote work after training, and immediate start available.
- Other info: Join a busy team and enjoy opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while developing your skills in social housing.
- Qualifications: Experience in customer service or housing administration is preferred.
The predicted salary is between 25200 - 30800 £ per year.
Join a well-established Housing Association in a customer-focused role supporting the delivery of an efficient and responsive repairs service. This Repairs Administrator position offers the opportunity to make a real difference to residents by ensuring their queries, repair issues and complaints are dealt with promptly and professionally.
You’ll be responsible for managing a busy customer queries inbox, responding to residents and supporting the team with customer complaints and repairs administration. This is a varied role that would suit someone who enjoys working with customers, is highly organised and can manage a busy workload while maintaining a high standard of service.
As a Repairs Administrator, you will be:
- Managing and monitoring a busy customer repairs inbox
- Responding to customer queries professionally and within agreed timescales
- Handling, logging and progressing customer complaints
- Liaising with customers regarding outstanding repairs and appointments
- Providing residents with regular updates on the progress of their repairs
- Liaising with operatives, contractors and internal teams to resolve customer queries
- Raising and updating repairs and work orders where required
- Monitoring outstanding queries and ensuring actions are followed up
- Maintaining accurate customer and repairs records
- Escalating complex or urgent issues to the appropriate team
I’d love to speak to anyone who has:
- Previous experience within social housing, repairs, property maintenance or customer service
- Experience handling customer queries and complaints
- Excellent written and verbal communication skills
- A confident and professional telephone manner
- Strong organisational skills and the ability to prioritise a busy workload
- Excellent attention to detail and accurate record keeping
- Good IT skills and confidence using Microsoft Office
- Experience using a repairs or housing management system would be advantageous
- The ability to remain calm and professional when dealing with challenging customer situations
- A reliable and professional approach, with good references
Key requirements for this Repairs Administrator role:
- Previous experience in customer service, repairs administration or housing
- Experience managing customer queries and/or complaints
- Strong administration and communication skills
- Reliable with a strong employment history and good references
The role is offering the following benefits:
- Monday–Friday, 08:00–16:00
- Full-time, office-based initially
- Opportunity to work 1 day from home once fully trained
- Immediate start available
- A customer-focused role within a busy housing repairs team
- Opportunity to develop your experience within social housing
Repairs Administrator in Cannock employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in Cannock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Niyaa People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Niyaa People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Administrator in Cannock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Niyaa People:Your cover letter is your chance to shine! Tell us why you want to work at Niyaa People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Niyaa People!
How to prepare for a job interview at Niyaa People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
