Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maximise rental income and support tenants in sustaining their tenancies.
- Company: Established social housing provider with a supportive environment.
- Benefits: Flexible working hours and a chance to make a real difference.
- Other info: Hybrid working model with opportunities for personal growth.
- Why this job: Join a mission-driven team and help people stay in their homes.
- Qualifications: Experience in rent arrears recovery and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.
The Role:
You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants' homes.
Key responsibilities of an Income Officer include:
- Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
- Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
- Negotiating repayment plans and providing budgeting and welfare advice
- Taking appropriate legal action where necessary, including preparing cases for court
- Working closely with Housing Officers, Support Services and external agencies
- Ensuring accurate case recording and compliance with organisational policies and procedures
- Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who has experience working in...
Income Officer in Bristol employer: Niyaa People
Contact Detail:
Niyaa People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of rent arrears recovery and tenancy sustainment. We recommend practising common interview questions and scenarios related to managing caseloads and engaging with tenants.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your experience in negotiating repayment plans and providing budgeting advice. This is your time to shine!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that Income Officer position, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Income Officer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in rent arrears recovery and tenancy sustainment. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how you can contribute to maximising rental income. Keep it friendly and professional!
Showcase Your Communication Skills: As an Income Officer, you'll need to engage with tenants regularly. In your application, highlight any experience you have in negotiation or providing advice. We love candidates who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears recovery and tenancy sustainment. Familiarise yourself with the key responsibilities of an Income Officer, as well as any relevant legislation or policies that might come up during the interview.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed rent accounts or helped tenants sustain their tenancies. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your People Skills
Since this role involves engaging with tenants, be ready to discuss how you build rapport and communicate effectively. Think of scenarios where you've negotiated repayment plans or provided support, and be prepared to share how you handle difficult conversations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the organisation's approach to tenancy sustainment or how they support their Income Officers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.