At a Glance
- Tasks: Support communities by managing housing services and conducting inspections in various neighbourhoods.
- Company: Local authority in Bristol dedicated to high-quality housing management.
- Benefits: Competitive salary, hybrid working, generous leave, and wellbeing perks.
- Other info: Great career growth opportunities with a supportive team environment.
- Why this job: Make a real difference in people's lives while enjoying flexible work arrangements.
- Qualifications: Experience in housing management and strong community engagement skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.
Key Responsibilities of a Housing Officer
- Provide day-to-day housing management support across designated neighbourhood patches
- Carry out estate inspections, home visits, and resident appointments
- Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools
- Complete administrative duties efficiently alongside community-based work
- Work collaboratively with colleagues and partner agencies to deliver effective housing services
- Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required
- Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services
- Monitor and manage rent accounts, working with income teams to prevent and address arrears
- Identify safeguarding concerns and make appropriate referrals in line with organisational policies
Ideal Candidate
- Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management
- Able to work independently and manage a varied workload with minimal supervision
- Confident working in the community and engaging with residents face-to-face
- Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
- Well organised, with the ability to balance visits, casework, and administrative responsibilities
- Full UK driving licence and willingness to travel across patch
Benefits of this Housing Officer role
- Competitive salary (dependent on experience)
- Hybrid working arrangement
- 25 days annual leave plus bank holidays (increasing annually up to 30 days)
- Option to buy or sell annual leave
- 3 additional wellbeing days plus 2 paid volunteering days
- Generous matched pension scheme up to 12%
- Life assurance (4x salary)
- Enhanced maternity, paternity, and adoption pay
- Options for private medical insurance, dental cover, and critical illness cover
- Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service
If this Housing Officer role is of interest, please apply or contact katie.cox@niyaapeople.co.uk
Field-Based Housing Officer - Community & Tenancy Champion in Bristol employer: Niyaa People
Join a supportive local authority in Bristol as a Field-Based Housing Officer, where you will be empowered to make a real difference in the community. Enjoy a flexible hybrid working arrangement, competitive salary, and generous benefits including 25 days annual leave, wellbeing initiatives, and a matched pension scheme. With a strong focus on employee growth and collaboration, this role offers a rewarding opportunity to engage with residents and enhance their housing experience.
StudySmarter Expert Advice🤫
We think this is how you could land Field-Based Housing Officer - Community & Tenancy Champion in Bristol
✨Tip Number 1
Get to know the community you're applying to work in. Spend some time researching the local area, its challenges, and the residents' needs. This will help you connect with them during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your face-to-face communication skills. As a Housing Officer, you'll be engaging with residents regularly, so it's crucial to come across as approachable and confident. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with current or former Housing Officers. Reach out on LinkedIn or local community groups to gather insights about the role and the organisation. They might share tips that could give you an edge in your application process.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that job. Plus, it shows you're serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Field-Based Housing Officer - Community & Tenancy Champion in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in frontline tenancy management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Community Engagement:Since this role is all about being out in the community, share examples of how you've successfully engaged with residents in previous roles. We love to see candidates who are passionate about making a difference in their neighbourhoods!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and qualifications. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Niyaa People
✨Know Your Patch
Before the interview, make sure you research the specific neighbourhoods you'll be working in. Understand the community dynamics, key issues, and any recent developments. This will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your experience in housing management and dealing with tenancy-related casework. Be ready to discuss how you've successfully managed anti-social behaviour cases or supported tenants with welfare needs. Specific anecdotes can really make you stand out!
✨Demonstrate Your Organisational Skills
Since this role involves balancing fieldwork with administrative tasks, be prepared to discuss how you manage your time effectively. Share strategies you use to stay organised, such as prioritising tasks or using digital tools to keep track of visits and casework.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face in the community, and how success is measured in this role. Engaging with your interviewers shows your enthusiasm and helps you assess if the organisation is the right fit for you.
