Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents, coordinate access for surveys, and provide support throughout home improvement projects.
- Company: Leading property services contractor focused on community and sustainability.
- Benefits: Initial 6-month contract with potential for permanence and a rewarding work environment.
- Other info: Great opportunity for personal growth and to thrive in a people-centric role.
- Why this job: Make a real difference in people's lives while enhancing homes and energy efficiency.
- Qualifications: Experience in customer-facing roles within housing or property services is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join a leading property services contractor in a rewarding role that directly supports residents and communities, on an initial 6-month contract with strong potential to become permanent. This Customer Liaison Officer position offers the opportunity to work across Yorkshire, supporting a large-scale retrofit and sustainability programme improving homes and energy efficiency across the region.
You will play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people-facing role, enjoys problem-solving, and takes pride in delivering excellent customer service.
We would love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Engagement Officer, Housing Officer, or in a similar customer-facing role within housing, construction, or property services.
As a Customer Liaison Officer, you will be:
- Proactively contacting residents to arrange access for retrofit surveys and following up on no-access properties
- Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
- Delivering clear, timely communication to residents about upcoming works and project timelines
- Coordinating access arrangements to ensure works are carried out efficiently
Customer Liaison Officer in Bradford employer: Niyaa People
Contact Detail:
Niyaa People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. Think about real-life examples from your past roles that showcase your skills in handling resident queries and concerns with empathy.
✨Tip Number 3
Showcase your passion for community engagement! When you get the chance to chat with potential employers, highlight your commitment to improving residents' lives and how you can contribute to their sustainability programmes.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Customer Liaison Officer in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Customer Liaison Officer role. We want to see how your past roles in customer service or housing have prepared you for this position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for supporting residents and communities. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Communication Skills: As a Customer Liaison Officer, clear communication is key. In your application, demonstrate how you've effectively communicated with customers in the past. We want to know how you handle queries and concerns!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Niyaa People
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the responsibilities mentioned in the job description, especially around resident engagement and communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about engaging with residents, be prepared to share examples of how you've successfully handled customer queries or concerns in the past. Think of specific situations where you demonstrated empathy and professionalism, as these qualities are crucial for this position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice responding to questions like, 'How would you handle a resident who is upset about the works being carried out?' This will allow you to showcase your problem-solving skills and ability to communicate effectively under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the sustainability programme, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.