At a Glance
- Tasks: Manage leasehold and homeownership properties while providing top-notch customer service.
- Company: Join a well-established social housing organisation with a commitment to community.
- Benefits: Competitive salary, permanent position, and opportunities for career growth.
- Other info: Dynamic role with a focus on improving community living standards.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 39000 - 39000 £ per year.
This is an excellent opportunity for a housing professional with strong experience across homeownership, leasehold and estate/scheme management.
Key Responsibilities of a Homeownership Officer
- Manage a portfolio of leasehold and homeownership properties, providing a high-quality and customer-focused service.
- Ensure compliance with leasehold legislation, policies and procedures, maintaining accurate and up-to-date records.
- Provide advice and support to homeowners and leaseholders, dealing with enquiries, complaints and complex cases.
- Manage service charges, major works and other homeownership-related charges.
- Carry out routine visits to homeownership schemes and estates, working closely with Estates Services to assess environmental standards, identify and resolve communal maintenance issues and improve shared spaces.
- Liaise with internal teams, contractors, solicitors and other stakeholders to ensure effective service delivery.
- Produce and monitor performance information, including KPIs, trends and exception reports, identifying risks and opportunities for service improvement.
- Support senior management with accurate performance information and contribute to improving customer satisfaction and service outcomes.
Essential Experience
- Previous experience within the social housing sector.
- Experience in a homeownership, leasehold, shared ownership or housing management role.
- Good knowledge of leasehold legislation, service charges and homeownership processes.
- Experience of estate/scheme management and working with residents and internal service teams.
- Strong communication, organisation and problem-solving skills.
- Experience managing complex cases, complaints and competing priorities.
- Good IT skills, including experience working with housing management systems and performance data.
- What’s on Offer
- Permanent position
- Opportunity to join an established social housing organisation
- A varied role combining homeownership, estate management and performance-focused responsibilities
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Homeownership Officer in Birmingham employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
We think you need these skills to ace Homeownership Officer in Birmingham
Homeownership Management
Leasehold Legislation Knowledge
Customer Service Skills
Service Charge Management
Estate/Scheme Management
Communication Skills
Problem-Solving Skills
